Alexandra Palace (AAP)
Managed by Great Northern
Station facilities
-
Station seating facilities
Station seating facilities Waiting room located on platforms 3 & 4. -
Trolleys
-
Refreshments
Note Yes - cafe in ticket hall and on platform 1 -
ATM machine
ATM machine ATM located in ticket hall -
Toilets
-
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops
Alexandra Palace
Getting to and from the station
Bicycle parking
YES- Storage location
- Inside booking office, and opposite booking office
- Storage spaces
- 5
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- YES
- Accessible taxis
- Yes
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 13:00
15:15 - 19:20
Saturday 08:45 - 15:45
Sunday Closed
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Top-Up is only available from the ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- Yes
- Smartcards are available online at: www.greatnorthernrail.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Great Northern
- More information about Penalty fares
- London fare zone
- Zone 3
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:00 - 13:00
15:15 - 19:20
Saturday 08:45 - 15:45
Sunday Closed
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Ticket office, gateline and on platforms 1, 2 and 3/4.
- Lost Property
- Yes
- Please visit www.greatnorthernrail.com/lostproperty and use the webform to register your lost item.
-
Monday - Sunday 07:00 - 22:00
- greatnorthernrail.com/lostproperty
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
- Yes
- ATM located in ticket hall
- Public Wi-Fi
- Yes
- Wifi information at this station
- Refreshment facilities
- Yes
- Yes - cafe in ticket hall and on platform 1
- Shops
- Yes
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- Waiting room located on platforms 3 & 4.
- Waiting rooms opening hours
-
Waiting Rooms normally available when station is staffed. Waiting room on Platforms 3 & 4 are closed
Accessibility and mobility access
- Helpline Contact
- 0800 058 2844
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 06:15 - 13:00
15:15 - 19:20
Saturday 08:45 - 15:45
Sunday Closed
- Ramp for train access
- No
- Step free access coverage
- No
- Step free access note
- This is a Category C station: This station does not have step-free access. Assistance Meeting Point is in the Ticket Hall next to the taxi office.
- Wheelchairs available
- No
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