Alexandra Palace (AAP)
Managed by Great Northern
Station facilities
-
Station seating facilities
Station seating facilities Waiting room located on platforms 3 & 4. -
Trolleys
-
Refreshments
Note Yes - cafe in ticket hall and on platform 1 -
ATM machine
ATM machine -
Toilets
-
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops
Alexandra Palace
Getting to and from the station
Bicycle parking
YES- Storage location
- Inside booking office, and opposite booking office
- Storage spaces
- 5
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- YES
- Accessible taxis
- Yes
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 13:00
15:15 - 19:20
Saturday 08:45 - 15:45
Sunday Closed
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Top-Up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
- Smartcards
- Smartcards issued
- Yes
- Smartcards validators
- Yes
- For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Great Northern
- More information about Penalty fares
- London fare zone
- Zone 3
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Please visit www.greatnorthernrail.com/lostproperty and use the webform to register your lost item.
-
Monday - Sunday 07:00 - 22:00
- greatnorthernrail.com/lostproperty
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
- Yes
- Public Wi-Fi
- Yes
- Wifi information at this station
- Refreshment facilities
- Yes
- Yes - cafe in ticket hall and on platform 1
- Shops
- Yes
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- Waiting room located on platforms 3 & 4.
- Waiting rooms opening hours
-
Waiting Rooms normally available when station is staffed. Waiting room on Platforms 3 & 4 are closed
Accessibility and mobility access
- Helpline Contact
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] |Phone - 0800 058 2844 | Textphone - 0800 138 1018
- Helpline opening hours
-
Monday - Sunday 07:00 - 22:00
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- There is no ramp available to provide level access between train and platform at this station
- Staff help available opening times
-
Monday - Sunday 24 Hours a Day
- Ramp for train access
- No
- Step free access coverage
- No
- Step free access note
- This is a Category C station: This station does not have step-free access. Assistance Meeting Point is in the Ticket Hall next to the taxi office.
- Wheelchairs available
- No
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