Andover (ADV)

Managed by South Western Railway 

 
Andover station
Station Approach
Andover
Hampshire
SP10 3HW
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Both platforms 

  • Trolleys

    Trolleys Yes
  • Refreshments

    Note
  • ATM machine

    ATM machine
  • Toilets

    Toilets The toilets are located on both platforms. A National key toilet is located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request.
  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

    Note
  • Tourist information office

  • Shops

 
 

Andover

Stations made easy

Route planning around the station including maps and platforms

Show [ADV] route

 

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Compound,Wheel Racks
Storage sheltered
Yes
Storage location

Platform 2

Storage spaces
132
Storage CCTV
Yes
Car Park
Station Car Park
Phone number
0345 6000 650
Note
Weekend ticket available after 1200 Friday £7.90

 

Off Peak available after 1600 Monday to Friday
 
10 Electric Vehicle Charging Points are available.
Opening hours
Number of spaces
495  with 8 accessible spaces available
Accessible car park equipment
 
Free of charge
No
Daily rate
£8.60
Off peak rate
£3.50
Saturday rate
£3.50
Sunday rate
£3.50
Weekly rate
£39.30
Monthly rate
£121.30
3 Monthly rate
£363.90
Annual rate
£1159.00

Bank Holiday £3.50 

CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Yes 

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:00 - 19:00
Saturday 06:50 - 17:40
Sunday 08:15 - 16:45
Public Holidays 06:50 - 17:40
Location

On Platform 2, near to the ticket office

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

Andover ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Penalty fares
Penalty fares apply for South Western Railway 

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:00 - 17:40
Saturday 06:00 - 17:40
Sunday 09:00 - 17:00
 
Customer help points
Yes

Customer Help points are located on every platform

Lost Property
Yes
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Andover.

Please click here for details on lost property and how to register a lost item.
Customer Services

Please contact our Customer Service Centre on 0345 6000 650

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Southbound and Northbound buses will stop directly outside the main station exit.

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Post box
Yes
Public Wi-Fi
Yes

Find WiFi Hotspots around Andover station

Refreshment facilities
Yes
Toilets
Yes
Toilets Location
The toilets are located on both platforms. A National key toilet is located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms location

Both platforms 

Waiting rooms opening hours
Monday - Sunday 24 Hours a Day

Accessibility and mobility access

 
Helpline Contact
0800 5282100
Assisted travel
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. After 17:00 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train.
Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

24 hours a day, except Christmas Day and Boxing Day

Staff help available
Yes
Staff help available opening times
Monday - Friday 06:00 - 17:40
Saturday 06:00 - 17:40
Sunday 09:00 - 17:00

Staff help available until c.17:00 daily

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London). 

A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team.

Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.

Wheelchairs available
Yes

Station Map

 
Station plan

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