Aldershot (AHT)
Managed by South Western Railway
Station facilities
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Station seating facilities
Station seating facilities Platforms 1 & 2/3. Waiting rooms are heated and seating complies with the Joint Code of Practice. All waiting rooms have step-free access.
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Trolleys
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Refreshments
Note Vending machines on platform 1 and another on platform 2/3 that offer chocolates, soft drinks and water. There is also a coffee shop (coffee bean) in front of the station that sells hot and cold drinks, pastries, snacks and hot sandwiches.
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ATM machine
ATM machine -
Toilets
Toilets The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected] -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
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Shops
Aldershot
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Compound,Lockers,Wheel Racks- Storage sheltered
- Yes
- Storage location
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Platform 1 and car park
- Storage spaces
- 39
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3 cycle lockers and 36 cycle stand parking spaces
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Note
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Weekend tickets available after 1200 noon Fridays £7.90.
Off Peak from 1600 Monday to Friday
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 205 with 4 accessible spaces available
- Parking is chargeable for all vehicles
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £8.50
- Off peak rate
- £3.50
- Saturday rate
- £3.50
- Sunday rate
- £3.50
- Weekly rate
- £39.90
- Monthly rate
- £125.90
- 3 Monthly rate
- £377.70
- Annual rate
- £1149.00
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Bank Holiday £3.50
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:20 - 21:18
Saturday 06:20 - 21:18
Sunday 07:35 - 18:55
- Location
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Outside station near ticket office entrance
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
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Aldershot ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
Staffing and general services
- Information available from staff
- Yes - from information point
- Information services - opening times
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Monday - Friday 05:30 - 23:55
Saturday 05:30 - 23:55
Sunday 07:00 - 23:00
- Customer help points
- Yes
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Customer Help points are located on every platform
- Lost Property
- Yes
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Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Aldershot.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
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Please contact our Customer Services Department on 0345 6000 650
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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Station Forecourt by bus station
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
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Vending machines on platform 1 and another on platform 2/3 that offer chocolates, soft drinks and water. There is also a coffee shop (coffee bean) in front of the station that sells hot and cold drinks, pastries, snacks and hot sandwiches.
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
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The National key toilets are located on Platform 1 near the subway; these toilets are operated by a radar key. A radar key is available from station staff upon request. The accessible toilet is available during station staffed hours.
- Waiting Rooms
- Yes
- Waiting rooms location
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Platforms 1 & 2/3. Waiting rooms are heated and seating complies with the Joint Code of Practice. All waiting rooms have step-free access.
- Waiting rooms opening hours
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Monday - Friday 05:30 - 23:55
Saturday 05:30 - 23:55
Sunday 07:00 - 23:00
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
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Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - until 23:55 Monday to Saturday, and 23:00 Sunday. Please make yourself known to staff at the Ticket Gateline. After 23:55 (23:00 Sundays) please wait by the Assisted Boarding Point on the platform/s and boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Meeting point for assistance - gateline. Assisted Boarding Point on platforms after staffing hours.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
- Helpline opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 05:30 - 23:55
Saturday 05:30 - 23:55
Sunday 07:00 - 23:00
Staff help available until 23:55 Monday to Saturday, until 23:00 on Sunday
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Step-free category A Station. This station has step-free access to all platforms. Level access to Platform 1. Lifts to Platforms 2/3
Please be aware that this station has no tactile paving on the platform edge.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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