Bury St Edmunds (BSE)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note Coffee shop on platform 2,
vending machine
-
ATM machine
ATM machine -
Toilets
Toilets The toilets including the accessible (radar key) toilets are located on Platform 2. They are open during staffing hours only -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops Barbers
Bury St Edmunds
Getting to and from the station

Bicycle parking
Compound,Lockers,Stands
- Storage sheltered
- Yes
- Storage location
-
At station entrance and on both platforms
- Storage spaces
- 24
- Storage CCTV
- Yes
- Car Park
Station Car Park
- Operator
- National Car Parks Ltd
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 23 with 2 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £4.20
- Hourly rate
- £1.00
- Weekly rate
- £16.00
- CCTV Coverage
- No
- Onward travel information
-
Bury St Edmunds is a PlusBus location click here to see the PlusBus map
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday - Friday 05:45 - 18:15
Saturday 06:50 - 17:30
Sunday 08:15 - 16:00
- Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
Yes, from ticket machine
- Smartcards
- Smartcards issued
Yes
- Smartcards top-up
Yes, at either ticket office or self-service ticket machine
- Smartcards validators
No
Staffing and general services
- Information available from staff
Yes - from ticket office
- Information services - opening times
- Customer help points
Yes
-
Help points available on the concourse, and on platforms 1 and 2.
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Substitute bus services stop at the Bus stop on station forecourt
Facilities
- ATM Machine
Yes
- Pay phones
Yes
- Pay phones type
- Cards and Coins
- Post box
Yes
- Public Wi-Fi
Yes
- Find WiFi Hotspots around Bury St Edmunds station
- Refreshment facilities
Yes
-
Coffee shop on platform 2,
vending machine
- Shops
Yes
- Type of shops available
-
Barbers
- Toilets
Yes
- Toilets Location
- The toilets including the accessible (radar key) toilets are located on Platform 2. They are open during staffing hours only
- Accessible toilets
- Yes
- Baby changing facilities
No
- National key toilets
- Yes
- Waiting Rooms
No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
Yes
- Assistance at this station is provided by station staff during operational hours or an onboard member of staff during train operating hours. Booking is recommended
- Staff help available opening times
-
Monday - Friday 05:45 - 18:15
Saturday 06:50 - 17:30
Sunday 08:15 - 16:00
Ticket office: Mon - Fri 05:45 - 18:15, Sat 06:50 - 17:30 Sun - 08:15 - 16:00. In addition, A guard/conductor is on each train.
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
-
This station has step free access to both platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs available
No