Castle Cary (CLC)
Castle Cary station, Station Wharf, Castle Cary, Somerset, BA7 7PE
The following is reduced Ticket Office opening hours, No Access to toilets or waiting rooms outside of opening hours
Friday 4th July 07:30 - 18:00
Saturday 5th July 07:30 - 14:00
Monday 7th July - including Wednesday 9th July 10:30 - 18:30
Tickets are available to be purchased Via Machine or Digitally
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:30 - 18:30
- Opening Hours,Saturday: 07:30 - 16:30
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Smartcard Accepted
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:30 - 21:30
- Information Services Opening Times,Saturday: 06:30 - 21:30
- Information Services Opening Times,Sunday: 14:30 - 21:30
Saturday 26th April - Closed
Staff Help Available
- Staff Help Available,Monday to Friday: 06:30 - 21:30
- Staff Help Available,Saturday: 06:30 - 21:30
- Staff Help Available,Sunday: 14:30 - 21:30
Meeting point: waiting room.
Customer Help Points
Yes
Ticket Office
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
Trolleys
Available
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step Free Category B2- Station Step free access available to the Westbury-bound platform. Platform 2 can only be accessed via the footbridge on the station or using the barrow crossing (only to be used with the assistance of station staff).
Please be aware for passengers changing trains at Castle Cary and who require the barrow crossing, we require a 15 minute gap between trains to safely use the crossing.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
- Waiting rooms,Monday to Friday: 06:30 - 21:30
- Waiting rooms,Saturday: 06:30 - 21:30
- Waiting rooms,Sunday: 14:50 - 21:30
Ticket office hours
In ticket hall
Seating area
Available
Induction loop pay phones
Available
Public telephones are not accessible
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available
Impaired mobility set down/pick-up point available
Available
Set- Down / Pick up Points are available at the station entrance.
Accessible spaces
5 spaces
Accessible car park equipment
Yes
An accessible ticket machine is available adjacent to the platform entrance.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:30 - 21:30
- Staff help available,Saturday: 06:30 - 21:30
- Staff help available,Sunday: 14:30 - 21:30
Meeting point: waiting room.
Customer Help Points
Yes
Ticket Office
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
Platform 1
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:30 - 21:30
- Waiting Rooms,Saturday: 06:30 - 21:30
- Waiting Rooms,Sunday: 14:50 - 21:30
Ticket office hours
In ticket hall
Seating Area
Available
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- Station Wharf
- Castle Cary
- BA7 7PE
- http://www.apcoa.co.uk(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
178 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
An accessible ticket machine is available adjacent to the platform entrance.
Impaired mobility set down/pick up points available
Available
Set- Down / Pick up Points are available at the station entrance.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £4.00
- Rate on Saturday £2.80
- Rate on Sunday £2.80
- Rate per week £20.00
- Rate per month £60.00
- Rate per 3 months £160.00
- Rate per year £467.00
Refreshment Facilities
Available
Mobile coffee shop by station entrance
Shops
Available
Mobile coffee shop by station entrance
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not accessible
Public Wi-Fi
Unavailable
Bicycle Storage
Spaces
8 spaces
Please note cycles can be carried on our trains free of charge restriction apply please pick a "cycling by train" leaflet at your local station.
Type of Storage
Stands
Location
Platform 1
Sheltered
Yes
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is a help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
No
More Information
Transport Links
Station car park.
Taxi rank is available at the station entrance. If you require an accessible taxi please approach a member of staff.
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
No
