Cheltenham Spa (CNM)
Managed by Great Western Railway
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
-
Toilets
Toilets The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Cheltenham Spa
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Platform 1 and car park
- Storage spaces
- 134
-
Please note: cycles can be carried on our trains free of charge restrictions apply find out more here
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- Compass Holidays
compass-holidays.com
01242 250 642
located on platform - Car Park
- Station Car Park
- Operator
- APCOA Parking (UK) Limited
- Phone number
- 0345 165 2030
- Address
-
Queens Road
Cheltenham
Gloucestershire
GL51 8NP - Web address
- http://www.apcoa.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 178 with 3 accessible spaces available
-
Parking is free for valid blue badge holders.
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
-
Accessible ticket machine in the car park.
- Free of charge
- No
- Daily rate
- £4.80
- Weekly rate
- £24.00
- Monthly rate
- £85.00
- 3 Monthly rate
- £230.00
- Annual rate
- £670.00
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
- Accessible taxis
-
Accessible taxis are available
- Impaired mobility set down / pick up points available
- Yes
-
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:45 - 20:15
Saturday 05:45 - 19:15
Sunday 09:00 - 20:15
- Location
- In ticket hall and on Bristol bound platform
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Smartcards validators
- No
- Smartcard Accepted
- Penalty fares
- Penalty fares apply for Great Western Railway
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:00 - 01:35
Saturday 05:00 - 23:35
Sunday 09:00 - 00:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
-
Please register your lost property here GWR Lost Property. It can take several days for items to turn up, we will let you know if they do.
- Customer Services
-
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
- Front of the station
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
- Public telephones are not accessible
- Public Wi-Fi
- Yes
- Connect to "GWR Free Station WiFi"
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The radar key is available from station staff.
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms opening hours
-
Monday - Friday 05:45 - 20:15
Saturday 05:45 - 19:15
Sunday 09:00 - 20:15
Accessibility and mobility access
- Helpline Contact
- 08001 971 329 or 18001 0800 197 1329 (Textphone)
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- Meeting point: Customer assist office.
- Staff help available opening times
-
Monday - Sunday 05:00 - 01:00
- Ramp for train access
- Yes
- Step free access note
- Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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