Last updated:Today at 18:21
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
Cheltenham Spa (CNM)
Cheltenham Spa station, Queens Road, Cheltenham, Gloucestershire, GL51 8NP
Cheltenham Spa parking availability
Parking spaces in the station car park off Queen’s Road will be suspended for rail replacement services on the following dates:
• Wednesday 23 to Monday 28 July
• Monday 22 September to Monday 6 October
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 20:15
- Opening Hours,Saturday: 06:15 - 19:15
- Opening Hours,Sunday: 09:00 - 16:30
Location
In ticket hall and on Bristol bound platform
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Smartcard note
Smartcard Accepted
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:00 - 01:35
- Information Services Opening Times,Saturday: 05:00 - 23:35
- Information Services Opening Times,Sunday: 09:00 - 00:00
Staff Help Available
- Staff Help Available,Monday to Sunday: 05:00 - 01:00
Meeting point: Customer assist office.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
Trolleys
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
- Waiting rooms,Monday to Friday: 05:45 - 20:15
- Waiting rooms,Saturday: 05:45 - 19:15
- Waiting rooms,Sunday: 09:00 - 20:15
Seating area
Available
Induction loop pay phones
Available
Public telephones are not accessible
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available
Impaired mobility set down/pick-up point available
Available
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
Accessible spaces
17 spaces
Parking is free for valid blue badge holders.
Accessible car park equipment
Yes
Accessible ticket machine in the car park.
Staff Help
Staff help available
- Staff help available,Monday to Sunday: 05:00 - 01:00
Meeting point: Customer assist office.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:45 - 20:15
- Waiting Rooms,Saturday: 05:45 - 19:15
- Waiting Rooms,Sunday: 09:00 - 20:15
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
286 spaces
Accessible spaces
17 spaces
Parking is free for valid blue badge holders.
Accessible car park equipment
Yes
Accessible ticket machine in the car park.
Impaired mobility set down/pick up points available
Available
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
Car park CCTV
No
Notes
Find out more about car parking at this station.
Refreshment Facilities
Available
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not accessible
Public Wi-Fi
Available
Connect to "GWR Free Station WiFi"
Bicycle Storage
Spaces
134 spaces
Please note: cycles can be carried on our trains free of charge restrictions apply find out more here
Type of Storage
Stands
Location
Platform 1 and car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Compass Holidayscompass-holidays.com01242 250 642located on platform
More Information
Transport Links
Front of the station, or as directed by signs.
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
Compass Holidayscompass-holidays.com01242 250 642located on platform
