Cheltenham Spa (CNM)
Managed by Great Western Railway
Station facilities
-
Station seating facilities
-
Trolleys
Trolleys Yes -
Refreshments
Note -
ATM machine
-
Toilets
Toilets The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Cheltenham Spa
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Platform 1 and car park
- Storage spaces
- 134
-
Please note cycles can be carried on our trains free of charge restriction apply please pick a "cycling by train" leaflet at your local station.
- Storage CCTV
- Yes
- PlusBike (cycle hire)
- Compass Holidays
compass-holidays.com
01242 250 642
located on platform - Car Park
- Station Car Park
- Operator
- APCOA Parking (UK) Limited
- Phone number
- 0345 165 2030
- Address
-
Queens Road
Cheltenham
Gloucestershire
GL51 8NP - Web address
- http://www.apcoa.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 178 with 3 accessible spaces available
-
Parking is free for valid blue badge holders.
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
-
Accessible ticket machine in the car park.
- Free of charge
- No
- Daily rate
- £4.80
- Weekly rate
- £24.00
- Monthly rate
- £85.00
- 3 Monthly rate
- £230.00
- Annual rate
- £670.00
- CCTV Coverage
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
- Accessible taxis
-
Accessible taxis are available
- Impaired mobility set down / pick up points available
- Yes
-
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:45 - 20:15
Saturday 05:45 - 19:15
Sunday 09:00 - 20:15
- Location
- In ticket hall and on Bristol bound platform
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- No
- Smartcard Accepted
- Penalty fares
- Penalty fares apply for Great Western Railway
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:00 - 01:35
Saturday 05:00 - 23:35
Sunday 06:00 - 00:00
- Customer help points
- Yes
- Lost Property
- Yes
-
Please register your lost property using the form at GWR Lost Property. It can take several days for items to turn up, we will let you know if they do.
- Customer Services
- Please see gwr.com for our current customer service contact information or alternatively contact our social media team on @gwrhelp.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
- Front of the station
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
- Public telephones are not accessible
- Public Wi-Fi
- Yes
- Connect to "GWR Free Station WiFi"
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are operated by a radar key. The radar key is available from station staff. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: RADAR Key Company, 11 Church Street Exmouth EX8 1PE. Tel: 01395 265543. Fax: 01395 222088. Email: sales@radarkey.org.
- Trolleys
- Yes
- Waiting Rooms
- No
Accessibility and mobility access
- Staff help available
- Yes
- Meeting point: Customer assist office.
- Staff help available opening times
-
Monday - Sunday 05:00 - 01:00
Monday - Friday Closed
Saturday Closed
Sunday Closed
- Ramp for train access
- Yes
- Step free access note
- Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
- Wheelchairs available
- Yes
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