Feltham (FEL)

Managed by South Western Railway 

 
Feltham station
Hounslow Road
Feltham
Greater London
TW13 4BY
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note
  • ATM machine

    ATM machine
  • Toilets

    Toilets The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
  • Pay phone

    Pay phone Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

    Shops
 
 

Feltham

Stations made easy

Route planning around the station including maps and platforms

Show [FEL] route

 

Station Message: Alert!

The lifts will be out of order from now until further notice at Feltham station.

Getting to and from the station

 

Bicycle parking

Compound,Lockers,Stands,Wheel Racks
Storage sheltered
Yes
Storage location

Platform 2 car park and outside min entrance.

Storage spaces
105

3 lockers and 102 cycle stand parking spaces

Storage CCTV
Yes
Car Park
Station Car Park
Note

Weekend tickets available after 1200 Fridays £6.00

Off Peak from 1600 Monday to Friday

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
20  with 1 accessible spaces available
Parking is chargeable for all vehicles 
Accessible car park equipment
 
Free of charge
No
Daily rate
£6.80
Off peak rate
£2.00
Saturday rate
£2.00
Sunday rate
£2.00
Weekly rate
£34.00
Monthly rate
£107.10
3 Monthly rate
£321.30
Annual rate
£1029.00

Bank Holiday £2.00 

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
Yes

Wellesley Parade

Airport

Heathrow Airport via bus link

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:55 - 21:40
Saturday 06:25 - 21:40
Sunday 07:10 - 21:40
Location

Outside the entrance to platform 2 and in booking hall

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

Feltham ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Penalty fares
Penalty fares apply for South Western Railway 
London fare zone
Zone 6

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times
Monday - Friday 05:30 - 23:00
Saturday 05:30 - 23:00
Sunday 07:00 - 23:00
 
Customer help points
Yes

Customer Help points are located on every platform

Lost Property
Yes
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Feltham.

Please click here for details on lost property and how to register a lost item.
Customer Services

Please contact our Customer Service Centre on 0345 6000 650

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Station Forecourt, off Hounslow Road

Facilities

 
ATM Machine
Yes
Pay phones
Yes
Pay phones type
Coins
Public Wi-Fi
Yes
Refreshment facilities
Yes
Shops
Yes
Toilets
Yes
Toilets Location
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
The National key toilets are located on Platform 1; these toilets are operated by a radar key.
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 5282100
Assisted travel

If you want to plan your travel you can book assistance up to 2 hours before your journey, please call our contact centre team 0800 528 2100 . Our assisted travel helpline is open 24 hours a day, except on Christmas Day and Boxing Day. You just need to tell us where you are, where you're travelling to, and how we can help. We will confirm the arrangements with you. We will send a text message to the guard of the service that you intend to travel on, providing them with advance notice.

When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.

Assisted Boarding Points

A dedicated meeting point so you can just Turn Up and Go When you arrive at the station find the Assisted Boarding Point on the platform using:

* Information posters

* Website information

* Assisted Boarding Points Icon

* Announcements and customer information boards around the station. 

Scan the WhatsApp QR code or use our WhatsApp number 0800 528 6599 to send a message . You just need to tell us where you are, where you're travelling to, and how we can help. We’ll send a text message to the guard of the service that you intend to travel on, providing them with advance notice. We will send you a text confirmation.

When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.

Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

24 hours a day, except Christmas Day and Boxing Day

Staff help available
Yes
Staff help available opening times
Monday - Friday 05:30 - 23:00
Saturday 05:30 - 23:00
Sunday 07:00 - 23:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
Step-free category A Station - This station has step-free access to all platforms
Wheelchairs available
Yes
Wheelchairs available open hours

Station Map

 
Station plan

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