Feltham (FEL)
Managed by South Western Railway
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note -
ATM machine
ATM machine -
Toilets
Toilets The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. -
Pay phone
Pay phone Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops
Feltham
Getting to and from the station
Bicycle parking
Compound,Lockers,Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
-
Platform 2 car park and outside min entrance.
- Storage spaces
- 105
-
3 lockers and 102 cycle stand parking spaces
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Note
-
Weekend tickets available after 1200 Fridays £6.00
Off Peak from 1600 Monday to Friday
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 20 with 1 accessible spaces available
- Parking is chargeable for all vehicles
- Accessible car park equipment
- Free of charge
- No
- Daily rate
- £6.80
- Off peak rate
- £2.00
- Saturday rate
- £2.00
- Sunday rate
- £2.00
- Weekly rate
- £34.00
- Monthly rate
- £107.10
- 3 Monthly rate
- £321.30
- Annual rate
- £1029.00
-
Bank Holiday £2.00
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- Yes
-
Wellesley Parade
- Airport
-
Heathrow Airport via bus link
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:55 - 21:40
Saturday 06:25 - 21:40
Sunday 07:10 - 21:40
- Location
-
Outside the entrance to platform 2 and in booking hall
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
Feltham ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
- Penalty fares
- Penalty fares apply for South Western Railway
- London fare zone
- Zone 6
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
-
Monday - Friday 05:30 - 23:00
Saturday 05:30 - 23:00
Sunday 07:00 - 23:00
- Customer help points
- Yes
-
Customer Help points are located on every platform
- Lost Property
- Yes
-
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Feltham.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
-
Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station Forecourt, off Hounslow Road
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Coins
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- The National key toilets are located on Platform 1; these toilets are operated by a radar key.
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
-
If you want to plan your travel you can book assistance up to 2 hours before your journey, please call our contact centre team 0800 528 2100 . Our assisted travel helpline is open 24 hours a day, except on Christmas Day and Boxing Day. You just need to tell us where you are, where you're travelling to, and how we can help. We will confirm the arrangements with you. We will send a text message to the guard of the service that you intend to travel on, providing them with advance notice.
When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.
Assisted Boarding Points
A dedicated meeting point so you can just Turn Up and Go When you arrive at the station find the Assisted Boarding Point on the platform using:
* Information posters
* Website information
* Assisted Boarding Points Icon
* Announcements and customer information boards around the station.
Scan the WhatsApp QR code or use our WhatsApp number 0800 528 6599 to send a message . You just need to tell us where you are, where you're travelling to, and how we can help. We’ll send a text message to the guard of the service that you intend to travel on, providing them with advance notice. We will send you a text confirmation.
When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- Yes
- Staff help available opening times
-
Monday - Friday 05:30 - 23:00
Saturday 05:30 - 23:00
Sunday 07:00 - 23:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step-free category A Station - This station has step-free access to all platforms
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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