Grays (GRY)

Managed by c2c 

 
Grays station
High Street
Grays
Essex
RM17 6NQ
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

    Note

    Coffee shop located on platform 1 

  • ATM machine

  • Toilets

    Toilets

    The toilets are located on Platform 1.

    The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

    Note

  • Tourist information office

  • Shops

    Shops

    Newspaper kiosk in booking hall on platform 1 
 
 

Grays

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Route planning around the station including maps and platforms

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Station Message: Alert!

The ticket office opening times at this station have been amended due to the Coronavirus pandemic. You can find the current opening times here.

Station Message: Alert!

There will be no public toilets available at Grays station until further notice, due to refurbishment work taking place.

Station Message: Alert!

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to the station.

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
At entrance to station car park and on Crown Road near to bus stops
Storage spaces
78
Storage CCTV
Yes
Car Park
Station Car Park
Operator
National Car Parks Ltd
Phone number
0845 050 70 80
Address
RM17 6NQ
Web address
http://www.ncp.co.uk
Email address
customer.service@ncp.co.uk
Opening hours
Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
168  with 5 accessible spaces available

Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.

Free of charge
No
Daily rate
£6.40
Off peak rate
£2.40
Saturday rate
£2.40
Sunday rate
£2.40
Weekly rate
£25.20
Monthly rate
£97.00
3 Monthly rate
£280.00
Annual rate
£962.00

Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Yes, located on Crown Road adjacent to exit from platforms 2/3 

Impaired mobility set down / pick up points available
Yes

Outside either entrance on Station Approach or Crown Road

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:20 - 22:00
Saturday 07:15 - 22:10
Sunday 07:15 - 22:00
Location

Platform 1 booking hall and Platforms 2/3 entrance

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Oyster top-up is only available from the self-service ticket machines

Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
Yes

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station. 

Penalty fares
Penalty fares apply for c2c 

Staffing and general services

 
Information available from staff
Yes - from ticket office 
Information services - opening times
Monday - Friday 05:20 - 22:00
Saturday 07:15 - 22:00
Sunday 07:15 - 22:00
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes
Lost Property
Yes
Operated by c2c
Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 16:00
Public Holidays 09:00 - 16:00

Except Christmas Day and Boxing Day

03457 44 44 22
Customer Services

Monday - Friday, 08:00 - 20:00

Saturday - Sunday, 09:00 - 16:00

Public Holidays, 09:00 - 16:00

Closed Christmas Day and Boxing Day

0345 744 4422 (option 3, followed by option 3)

contact@c2crail.net

Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

Exit the station via platforms 2/3 and turn left onto Crown Road:

- If travelling towards Rainham/Upminster/London, use bus bay 1

- If travelling towards Tilbury/Southend, use bus bay 8

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Post box
Yes
Public Wi-Fi
Yes
Refreshment facilities
Yes

Coffee shop located on platform 1 

Shops
Yes
Type of shops available

Newspaper kiosk in booking hall on platform 1 

Toilets
Yes
Toilets Location

The toilets are located on Platform 1.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
Platform 1. This can be accessed using a radar key.
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
03457 44 44 22
Helpline opening hours
Monday - Sunday 24 Hours a Day
Staff help available
Yes
Staff help available opening times
Monday - Friday 06:00 - 21:00

Not Christmas Day and Boxing Day

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

There are no lifts at the station, but step free access is available from Station Approach to platform 1 and Crown Road to platforms 2/3 

Wheelchairs available
No

Station Map

 
Station plan

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