Hadley Wood (HDW)
Managed by Great Northern
Station facilities
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Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
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ATM machine
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Toilets
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Pay phone
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Internet
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Post box
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Tourist information office
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Shops
Hadley Wood
Getting to and from the station
Bicycle parking
Stands- Storage spaces
- 0
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- NO
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:35 - 10:00
Saturday - Sunday Closed
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- You can top up pay-as-you-go on Oyster using the self service ticket machines. Oyster Cards cannot be purchased at this station.
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- Yes
- Smartcards are available online at: www.greatnorthernrail.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Great Northern
- London fare zone
- Zone 6
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
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Monday - Friday 06:35 - 10:00
Saturday - Sunday Closed
- Customer help points
- Yes
- Lost Property
- Yes
- You can hand in items found when staff are on duty. To register a lost item, visit www.greatnorthernrail.com/lostproperty
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Monday - Sunday 07:00 - 22:00
Please visit www.greatnorthernrail.com/lostproperty and use the webform to register your lost item.
- greatnorthernrail.com/lostproperty
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
- No
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms opening hours
-
Monday - Friday 06:35 - 10:00
Saturday - Sunday Closed
Accessibility and mobility access
- Helpline Contact
- 0800 058 2844
- Helpline opening hours
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Monday - Sunday 07:00 - 22:00
- Staff help available
- Yes
- Please phone the Helpline to ensure arrangements are in place on 0800 058 2844.
- Staff help available opening times
-
Monday - Friday 06:35 - 10:00
Saturday - Sunday Closed
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Hadley Wood has step-free access between the street and platform 4 (the northbound platform) approached via a moderate slope, enabling travel in both directions (southbound via Potters Bar)
Customers travelling towards London who require step-free access are authorised to travel via Potters Bar station on the outward journey without additional fare. The Hadley Wood Rail User Group has produced a 'Step Free Timetable' and pocket guide which can be found either on their website or in hard copy in the ticket office.
- Wheelchairs available
- No
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