Hadley Wood (HDW)
Managed by Great Northern
Station facilities
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Station seating facilities
Station seating facilities An unheated waiting room is available on platform 1/2 -
Trolleys
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Refreshments
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ATM machine
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Toilets
Toilets -
Pay phone
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Internet
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Post box
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Tourist information office
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Shops
Hadley Wood
Getting to and from the station
Bicycle parking
Stands- Storage spaces
- 0
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- NO
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:35 - 10:00
Saturday - Sunday Closed
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Smartcards validators
- Yes
- For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Great Northern
- London fare zone
- Zone 6
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 06:35 - 10:00
Saturday - Sunday Closed
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Please visit www.greatnorthernrail.com/lostproperty and use the webform to register a lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
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Monday - Sunday 24 Hours a Day
.
- greatnorthernrail.com/lostproperty
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
- No
- Toilets
- Yes
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
- An unheated waiting room is available on platform 1/2
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] |Phone - 0800 058 2844 | Textphone - 0800 138 1018
- Assisted travel
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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
- Staff help available opening times
-
Monday - Friday 06:35 - 10:00
Saturday - Sunday Closed
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- This is a Category B3 station: Step free access to/from platform 4 only (Northbound towards Potters Bar) via a moderate slope. Customers travelling towards London who require step-free access may use your ticket to travel (step free) northwards to Potters Bar station before catching a train towards London. The Hadley Wood Rail User Group has produced guidance on their website which can be found at http://www.hadleywood.org.uk/step-free-travel.html
Assistance Meeting Point is on platform 1.
This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance. - Wheelchairs available
- No
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