Last updated:Today at 15:44
Train companies affected:Grand Central, Great Northern, Hull Trains, LNER, Lumo, Thameslink
Kew Gardens (KWG)
Kew Gardens station, Station Approach, Kew, Greater London, TW9 3BZ
Station Information
Ticket Office
Opening Hours
Unavailable
Location
Ticket Halls
London Fare Zone
Zone 3/4
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available
- Yes - from help point
Customer Information
Unavailable
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:20 - 01:10
- Information Services Opening Times,Saturday: 05:20 - 01:10
- Information Services Opening Times,Sunday: 07:10 - 00:10
Staff Help Available
- Staff Help Available,Monday to Friday: 05:20 - 01:15
- Staff Help Available,Saturday: 05:20 - 01:15
- Staff Help Available,Sunday: 07:10 - 00:10
Customer Help Points
Yes
Not monitored at all times.
Customer Services Notes
TFL Customer Services Tel: 0343 222 1234
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 08:30 - 16:00
- Lost Property,Saturday: Unavailable
- Lost Property,Sunday: Unavailable
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond.
Ticket barriers and gates
Available
Accessible ticket machines
Available
Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Unavailable
There are no seats in the ticket hall. Seats are available on the platform.
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Drop-off points at western and eastern entrances with drop kerbs
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 3.6m wide
Number of set-down/ pick-up spaces
There is space for more than 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:20 - 01:15
- Staff help available,Saturday: 05:20 - 01:15
- Staff help available,Sunday: 07:10 - 00:10
Customer Help Points
Yes
Not monitored at all times.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions.
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Unavailable
There are no seats in the ticket hall. Seats are available on the platform.
ATM
Available
Outside western entrance of station.
Refreshment Facilities
Available
Newsagent inside station
Shops
Available
Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances.
Public Telephones
No
Post Boxes
Available
Near Lloyds Pharmacy outside western entrance.
Bicycle Storage
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement buses will usually stop in Kew Road at the Victoria Gate stops.
Please see TfL's interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html
District Line
Interchange at Hammersmith. Piccadilly Line to Heathrow Terminals 1, 2, 3, 4 and 5. Interchange at Earl's Court for National Rail services to Gatwick from West Brompton. Interchange at Richmond for Clapham Junction/Gatwick.
