Norwich (NRW)
Managed by Greater Anglia
Station facilities
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Station seating facilities
Station seating facilities There are two waiting rooms, one is located by platform 1 and the other one is next to the toilets and close to platform 5.
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Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable) -
ATM machine
ATM machine -
Toilets
Toilets All toilets are located on the concourse including the accessible (radar key) toilet -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
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Shops
Shops News agent Mini supermarket Passport Photo Booth
Norwich
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- On forecourt and within station
- Storage spaces
- 442
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- [email protected]
- Opening hours
-
Monday - Sunday 04:30 - 01:30
- Number of spaces
- 62 with 5 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £13.00
- Off peak rate
- £12.00
- Saturday rate
- £7.00
- Sunday rate
- £7.00
- Weekly rate
- £55.00
- Monthly rate
- £216.00
- 3 Monthly rate
- £618.00
- Annual rate
- £2163.00
- CCTV Coverage
- Yes
- Car Park
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- CCTV Coverage
- Yes
- Car Park
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
-
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.
Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
- Taxi
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Taxi rank at front of station
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- Yes
-
At the main station entrance
- Airport
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Nearest Station to Norwich Airport.
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 04:45 - 20:45
Saturday 04:45 - 20:45
Sunday 06:45 - 20:45
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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Ticket machines are located in the ticket hall and on the station concourse.
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 04:30 - 01:30
Saturday 04:30 - 01:30
Sunday 06:00 - 01:30
Information from staff at this station is available during scheduled station opening hours, as above. Help points are also available for customers to use during these times.
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
on concourse
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
Lost property phone line service
- Customer Services
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Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- Yes
-
Norwich station has Secure Station Acreditation
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop on station forecourt
Facilities
- ATM Machine
- Yes
- Internet kiosk available
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Norwich station
- Refreshment facilities
- Yes
- Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable)
- Shops
- Yes
- Type of shops available
- News agent Mini supermarket Passport Photo Booth
- Toilets
- Yes
- Toilets Location
- All toilets are located on the concourse including the accessible (radar key) toilet
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Trolleys
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
-
There are two waiting rooms, one is located by platform 1 and the other one is next to the toilets and close to platform 5.
- Waiting rooms opening hours
-
Same as Ticket Office
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
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Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
- Staff help available opening times
-
Monday - Friday 04:30 - 01:30
Saturday 04:30 - 01:30
Sunday 06:00 - 01:30
24 hour supervisor
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the information desk in booking hall.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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