Norwich (NRW)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
-
Trolleys
Trolleys Yes -
Refreshments
Note Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable) -
ATM machine
ATM machine -
Toilets
Toilets All toilets are located on the concourse including the accessible (radar key) toilet -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops News agent Mini supermarket Passport Photo Booth
Norwich
Getting to and from the station

Bicycle parking
Stands
- Storage sheltered
- Yes
- Storage location
- On forecourt and within station
- Storage spaces
- 442
- Storage CCTV
- Yes
- Car Park
Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- [email protected]
- Opening hours
-
Monday - Sunday 04:30 - 01:30
- Number of spaces
- 62 with 5 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £13.00
- Off peak rate
- £12.00
- Saturday rate
- £7.00
- Sunday rate
- £7.00
- Weekly rate
- £55.00
- Monthly rate
- £216.00
- 3 Monthly rate
- £618.00
- Annual rate
- £2163.00
- CCTV Coverage
- Yes
- Car Park
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- CCTV Coverage
- Yes
- Car Park
- Opening hours
-
Monday - Sunday 24 Hours a Day
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
-
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.
Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
- Taxi
-
Taxi rank at front of station
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- Yes
-
At the main station entrance
- Airport
-
Nearest Station to Norwich Airport.
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday - Friday 04:45 - 20:45
Saturday 04:45 - 20:45
Sunday 06:45 - 20:45
- Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
Ticket machines are located in the ticket hall and on the station concourse.
- Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
Yes
- Smartcards top-up
Yes, at either ticket office or self-service ticket machine
- Smartcards validators
Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
Yes - from information point
- Information services - opening times
-
Monday - Friday 04:30 - 01:30
Saturday 04:30 - 01:30
Sunday 00:01 - 23:59
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
Yes
-
on concourse
- Lost Property
- Yes
-
Monday - Friday 09:00 - 17:00
Lost property phone line service
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
Yes
-
Norwich station has Secure Station Acreditation
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop on station forecourt
Facilities
- ATM Machine
Yes
- Internet kiosk available
Yes
- Pay phones
Yes
- Pay phones type
- Cards and Coins
- Post box
Yes
- Public Wi-Fi
Yes
- Find WiFi Hotspots around Norwich station
- Refreshment facilities
Yes
- Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable)
- Shops
Yes
- Type of shops available
- News agent Mini supermarket Passport Photo Booth
- Toilets
Yes
- Toilets Location
- All toilets are located on the concourse including the accessible (radar key) toilet
- Accessible toilets
- Yes
- Baby changing facilities
Yes
- Baby changing facilities location
- National key toilets
- Yes
- Trolleys
Yes
- Waiting Rooms
No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
Yes
- Assistance is provided by station staff during the hours of train service operation. Booking is recommended
- Staff help available opening times
-
Monday - Friday 04:30 - 01:30
Saturday 04:30 - 01:30
Sunday 06:00 - 01:30
24 hour supervisor
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
-
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the information desk in booking hall.
- Wheelchairs available
Yes