Norwich (NRW)

Managed by Greater Anglia 

 
Norwich station
Station Approach
Norwich
Norfolk
NR1 1EF
 

Station facilities

  • Station seating facilities

  • Trolleys

    Trolleys Yes

  • Refreshments

    Note Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable)

  • ATM machine

    ATM machine

  • Toilets

    Toilets All toilets are located on the concourse including the accessible (radar key) toilet

  • Pay phone

    Pay phone Cards and Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

    Note

  • Tourist information office

  • Shops

    Shops News agent Mini supermarket Passport Photo Booth
 
 

Norwich

Stations made easy

Route planning around the station including maps and platforms

Show [NRW] route

 

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
On forecourt and within station
Storage spaces
442
Storage CCTV
Yes
Car Park
Station Car Park
Operator
National Car Parks Ltd
Web address
http://www.ncp.co.uk
Email address
customer.service@ncp.co.uk
Opening hours
Monday - Sunday 04:30 - 01:30
Number of spaces
62  with 5 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Daily rate
£13.00
Off peak rate
£12.00
Saturday rate
£7.00
Sunday rate
£7.00
Weekly rate
£55.00
Monthly rate
£216.00
3 Monthly rate
£618.00
Annual rate
£2163.00
CCTV Coverage
Yes
Car Park
Opening hours
Monday - Sunday 24 Hours a Day
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
CCTV Coverage
Yes
Car Park
Opening hours
Monday - Sunday 24 Hours a Day
Free of charge
No
CCTV Coverage
No
Onward travel information

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info

 

Taxi

Taxi rank at front of station

Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
Yes

At the main station entrance

Airport

Nearest Station to Norwich Airport.

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 04:45 - 20:45
Saturday 04:45 - 20:45
Sunday 06:45 - 20:45
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

Ticket machines are located in the ticket hall and on the station concourse.

Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Staffing and general services

 
Information available from staff
Yes - from information point 
Information services - opening times
Monday - Friday 04:30 - 01:30
Saturday 04:30 - 01:30
Sunday 00:01 - 23:59
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

on concourse

Lost Property
Yes
Monday - Friday 09:00 - 17:00

Lost property phone line service

Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
Yes

- 

CCTV
Yes
Location for Rail Replacement Services

Replacement transport stop on station forecourt

Facilities

 
ATM Machine
Yes
Internet kiosk available
Yes
Pay phones
Yes
Pay phones type
Cards and Coins
Post box
Yes
Public Wi-Fi
Yes
Find WiFi Hotspots around Norwich station
Refreshment facilities
Yes
Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable)
Shops
Yes
Type of shops available
News agent Mini supermarket Passport Photo Booth
Toilets
Yes
Toilets Location
All toilets are located on the concourse including the accessible (radar key) toilet
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Trolleys
Yes
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Helpline opening hours
Monday - Sunday 08:00 - 20:00

08:00 - 20:00

Staff help available
Yes
Assistance is provided by station staff during the hours of train service operation
Staff help available opening times
Monday - Friday 04:30 - 01:30
Saturday 04:30 - 01:30
Sunday 06:00 - 01:30

24 hour supervisor

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Step free access to all platforms

Wheelchairs available
Yes

Station Map

 
Station plan

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Stations made easy
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