St Austell (SAU)
Managed by Great Western Railway
Station facilities
-
Station seating facilities
-
Trolleys
-
Refreshments
Note -
ATM machine
ATM machine Located outside the station -
Toilets
Toilets The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
St Austell
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- No
- Storage spaces
- 25
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- APCOA Parking (UK) Limited
- Phone number
- 0345 165 2030
- Address
-
High Cross Street
St Austell
PL25 4LA - Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 80
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £3.30
- Weekly rate
- £16.50
- Monthly rate
- £56.00
- 3 Monthly rate
- £155.00
- Annual rate
- £445.00
- CCTV Coverage
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:50 - 19:00
Saturday 06:50 - 19:00
Sunday 09:45 - 16:45
- Location
- Self service ticket machine located at the entrance to platform 2.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- Self service Ticket Machine is located at the entrance to platform 2.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
- Smartcard Accepted
- Penalty fares
- Penalty fares apply for Great Western Railway
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:50 - 19:00
Saturday 06:50 - 19:00
Sunday 09:00 - 16:45
- Customer help points
- Yes
- Lost Property
- Yes
- Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.
-
Monday - Friday 08:00 - 19:00
Saturday 09:00 - 17:00
Sunday 10:00 - 16:30
- Customer Services
- Please see gwr.com for our current customer service contact information or alternatively contact our social media team on @gwrhelp.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
- East bound buses go from the station carpark. Westbound and Newquay buses go from the bus station
Facilities
- ATM Machine
- Yes
- Located outside the station
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Connect to "GWR Free Station WiFi"
- Refreshment facilities
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- The National key toilets are operated by a radar key. The radar key is available from station staff. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: RADAR Key Company, 11 Church Street Exmouth EX8 1PE. Tel: 01395 265543. Fax: 01395 222088. Email: sales@radarkey.org.
- Waiting Rooms
- No
Accessibility and mobility access
- Staff help available
- Yes
- Meeting point: Ticket office.
- Staff help available opening times
-
Monday - Friday 05:50 - 19:00
Saturday 06:50 - 19:00
Sunday 09:45 - 16:45
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step Free Category A Station - This station has step free access to both platforms via a liftbridge
- Wheelchairs available
- Yes
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