St Austell (SAU)
St Austell station, High Cross Street, St Austell, Cornwall, PL25 4LA
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:30 - 19:00
- Opening Hours,Saturday: 07:30 - 19:00
- Opening Hours,Sunday: 09:45 - 16:45
Location
Self service ticket machine located at the entrance to platform 2.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Self service Ticket Machine is located at the entrance to platform 2.
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Smartcard Accepted
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 07:30 - 19:00
- Information Services Opening Times,Saturday: 07:30 - 19:00
- Information Services Opening Times,Sunday: 09:00 - 16:45
Same as ticket office hours.
Staff Help Available
- Staff Help Available,Monday to Friday: 05:30 - 20:15
- Staff Help Available,Saturday: 06:00 - 20:15
- Staff Help Available,Sunday: 08:45 - 16:45
Meeting point: Ticket office.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Tourist Information
Available
The tourist information kiosk is located within the station ticket hall on platform 1.
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step Free Category A Station - This station has step free access to both platforms via a liftbridge.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Self service Ticket Machine is located at the entrance to platform 2.
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
- Waiting rooms,Monday to Friday: 05:30 - 20:15
- Waiting rooms,Saturday: 05:30 - 20:15
- Waiting rooms,Sunday: 08:45 - 16:45
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Yes
Impaired mobility set down/pick-up point available
Available
Accessible spaces
7 spaces
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:30 - 20:15
- Staff help available,Saturday: 06:00 - 20:15
- Staff help available,Sunday: 08:45 - 16:45
Meeting point: Ticket office.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Accessible Toilets
Available
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:30 - 20:15
- Waiting Rooms,Saturday: 05:30 - 20:15
- Waiting Rooms,Sunday: 08:45 - 16:45
Seating Area
Available
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- High Cross Street
- St Austell
- PL25 4LA
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
79 spaces
Accessible spaces
7 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £2.70
- Rate per day £3.80
- Rate on Saturday £2.70
- Rate on Sunday £2.70
- Rate per week £19.00
- Rate per month £60.00
- Rate per 3 months £163.00
- Rate per year £470.00
ATM
Unavailable
Located outside the station
Refreshment Facilities
Available
Shops
Available
Public Telephones
Yes
Public Wi-Fi
Available
Connect to "GWR Free Station WiFi"
Post Boxes
Available
The post box is at the station front.
Bicycle Storage
Spaces
25 spaces
Type of Storage
Stands
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Towards Newquay, Truro and Penzance - Bus station.
Towards Plymouth - Station car park.
Yes
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
