St Margarets (London) (SMG)

Managed by South Western Railway 

 
St Margarets station
St. Margarets Road
Twickenham
Greater London
TW1 2LH
 

Station facilities

  • Station seating facilities

    Station seating facilities

    Platforms 1 and 2; waiting room is heated and seating complies with Code of Practice.

  • Trolleys

  • Refreshments

    Note

    Coffee shop on Platforms 1/2 selling snacks, hot and cold drinks

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

    Note
  • Tourist information office

  • Shops

 
 

St Margarets (London)

Stations made easy

Route planning around the station including maps and platforms

Show [SMG] route

 

Getting to and from the station

 

Bicycle parking

Wheel Racks
Storage sheltered
No
Storage spaces
4
Storage CCTV
Yes
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:20 - 19:00
Saturday 08:00 - 14:00
Sunday 09:10 - 16:00
Location

Main concourse

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
Smartcards
Smartcards issued
No
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

St Margarets ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.

Penalty fares
Penalty fares apply for South Western Railway 
London fare zone
Zone 4

Staffing and general services

 
Information available from staff
Yes - from information point 
Information services - opening times
Monday - Friday 06:20 - 19:00
Saturday 08:00 - 14:00
Sunday 09:10 - 16:00
 
Customer help points
Yes

Help points are available on all platforms

Lost Property
Yes
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed

Opening times are for the Lost office at London Waterloo. There is no Lost Property office at St Margarets.

Please click here for details on lost property and how to register a lost item.
Customer Services
Please contact our Customer Service Centre on 0345 6000 650
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

St Margarets Road (A3004) bus stop J

Facilities

 
ATM Machine
No
Post box
Yes
Public Wi-Fi
Yes

Find WiFi Hotspots around St Margarets (Gr London) station

Refreshment facilities
Yes

Coffee shop on Platforms 1/2 selling snacks, hot and cold drinks

Toilets
No
Waiting Rooms
Yes
Waiting rooms location

Platforms 1 and 2; waiting room is heated and seating complies with Code of Practice.

Waiting rooms opening hours
Monday - Friday 06:15 - 19:00
Saturday 06:15 - 19:00
Sunday 09:00 - 18:00

Accessibility and mobility access

 
Helpline Contact
0800 5282100
Assisted travel

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

Meeting point for assistance - Assisted Boarding Point on platforms.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance. 

Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

24 hours a day, except Christmas Day and Boxing Day

Staff help available
No
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Step-free category B3 station. Some step-free access, may be in one direction only - please check details. Step free access for trains towards Twickenham and Strawberry Hill. Steps required for trains towards Richmond. Access for Amyand Road for Platform 3 only.

Wheelchairs available
No
Nearest station with more facilities CRS Code
TwickenhamRichmond (London)

Station Map

 
Station plan

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Stations made easy
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