St Margarets (London) (SMG)
Managed by South Western Railway
Station facilities
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Station seating facilities
Station seating facilities Platforms 1 and 2; waiting room is heated and seating complies with Code of Practice.
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Trolleys
-
Refreshments
Note Coffee shop on Platforms 1/2 selling snacks, hot and cold drinks
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ATM machine
-
Toilets
-
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
St Margarets (London)
Getting to and from the station
Bicycle parking
Wheel Racks- Storage sheltered
- No
- Storage spaces
- 4
- Storage CCTV
- Yes
- Car Park
- No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:20 - 19:00
Saturday 08:00 - 14:00
Sunday 09:10 - 16:00
- Location
-
Main concourse
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- Yes
-
St Margarets ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.
- Penalty fares
- Penalty fares apply for South Western Railway
- London fare zone
- Zone 4
Staffing and general services
- Information available from staff
- Yes - from information point
- Information services - opening times
-
Monday - Friday 06:20 - 19:00
Saturday 08:00 - 14:00
Sunday 09:10 - 16:00
- Customer help points
- Yes
-
Help points are available on all platforms
- Lost Property
- Yes
-
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed
Opening times are for the Lost office at London Waterloo. There is no Lost Property office at St Margarets.
- Please click here for details on lost property and how to register a lost item.
- Customer Services
- Please contact our Customer Service Centre on 0345 6000 650
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
St Margarets Road (A3004) bus stop J
Facilities
- ATM Machine
- No
- Post box
- Yes
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
-
Coffee shop on Platforms 1/2 selling snacks, hot and cold drinks
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
-
Platforms 1 and 2; waiting room is heated and seating complies with Code of Practice.
- Waiting rooms opening hours
-
Monday - Friday 06:15 - 19:00
Saturday 06:15 - 19:00
Sunday 09:00 - 18:00
Accessibility and mobility access
- Helpline Contact
- 0800 5282100
- Assisted travel
-
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
- Helpline opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
24 hours a day, except Christmas Day and Boxing Day
- Staff help available
- No
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Step-free category B3 station. Some step-free access, may be in one direction only - please check details. Step free access for trains towards Twickenham and Strawberry Hill. Steps required for trains towards Richmond. Access for Amyand Road for Platform 3 only.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Twickenham; Richmond (London);
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