Tottenham Hale (TOM)
Managed by Greater Anglia
Station facilities
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Station seating facilities
Station seating facilities On platform 4
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Trolleys
-
Refreshments
Note Coffee shop Vending machines -
ATM machine
-
Toilets
Toilets The toilets and accessible toilets are located on Platform 4
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
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Tourist information office
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Shops
Tottenham Hale
Getting to and from the station
- Car Park
No- Onward travel information
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Transport for London buses operate from outside the station
- Taxi
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front of station
- Accessible taxis
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Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
- Metro
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London UndergroundVictoria Line services
- Airport
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Train services direct to Stansted Airport on Stansted Express
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:30 - 20:00
Saturday 07:00 - 19:00
Sunday 08:00 - 19:00
From the 31st July 2022 the opening hours will change to 06:10 to 19:10 Mon-Fri and 08:10 to 19:10 Sat-Sun
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Smartcards validators
- Yes
- Tickets can be collected on Smartcard at this station
- London fare zone
- Zone 3
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
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Monday - Friday 09:00 - 17:00
- Customer Services
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Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- Yes
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Tottenham Hale station has Secure Station Acreditation
- CCTV
- Yes
- Location for Rail Replacement Services
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Not served by rail replacement transport. Passengers to use Seven Sisters Station as an alternative; LUL Ticket Acceptance may be available.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Coffee shop Vending machines
- Toilets
- Yes
- Toilets Location
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The toilets and accessible toilets are located on Platform 4
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets
- National key toilets
- Yes
- National key toilets location
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All toilets are located on platform 4 and open between 06:00 and 23:59
- Waiting Rooms
- Yes
- Waiting rooms location
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On platform 4
- Waiting rooms opening hours
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Monday - Friday 04:00 - 01:00
Saturday 04:00 - 01:00
Sunday 07:00 - 00:15
Closed until further notice
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
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Assistance is provided by station staff. Booking is recommended but assistance is available on a turn up and go basis. The station is staffed 24hrs.
- Staff help available opening times
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Assistance is available throughout train service operation
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Step free access to all platforms
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office or the Platform Supervisor's office on Platform 4 when the Ticket Office is closed
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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