Strawberry Hill (STW)

Managed by South Western Railway 

Strawberry Hill station
Tower Road
Strawberry Hill
Greater London

Station facilities

  • Station seating facilities

    Station seating facilities

    Platform 2 - Currently being refurbished

  • Trolleys

  • Refreshments


    Coffee shop on Platform 2 selling hot/cold drinks and snacks. 

  • ATM machine

  • Toilets

  • Pay phone

    Pay phone Cards and Coins
  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops


Strawberry Hill

Stations made easy

Route planning around the station including maps and platforms

Show [STW] route


Getting to and from the station


Bicycle parking

Storage sheltered
Storage location

Booking hall

Storage spaces
Storage CCTV
Car Park
Onward travel information

Information to plan your onward journey is available in a printable format here


There is a taxi office on platform 2.

Impaired mobility set down / pick up points available

Ticket buying and collection

Ticket Office
Opening hours
Monday - Friday 06:15 - 13:00
Saturday 08:00 - 14:45
Sunday 09:30 - 13:00

Platform 1

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Collection of pre-purchased tickets
Yes, from ticket machine
Get Oyster cards here
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Smartcards issued
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators

Strawberry Hill ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons. 

Penalty fares
Penalty fares apply for South Western Railway 
London fare zone
Zone 5

Staffing and general services

Information available from staff
Yes - from information point 
Information services - opening times
Monday - Friday 06:15 - 13:00
Saturday 08:00 - 14:45
Sunday 09:30 - 13:00
Customer help points

Help points are available on all platforms

Lost Property
Monday - Friday 07:30 - 19:00
Saturday - Sunday Closed
Public Holidays Closed

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Strawberry Hill.

Please click here for details on lost property and how to register a lost item.
Customer Services

Please contact our Customer Service Centre on 0345 6000 650

Ticket gates
Location for Rail Replacement Services

To Twickenham: Waldegrave Road bus stop SH (Opp. St Marys University)

To Teddington: Waldegrave Road bus stop SN (outside St Marys University)

This is for services between Teddington and Twickenham ONLY

For through services to and from Shepperton from/to Twickenham - next to level crossing

Journeys starting or finishing at Strawberry Hill: Wellesley Road by station entrance


ATM Machine
Pay phones
Pay phones type
Cards and Coins
Post box
Public Wi-Fi

Find WiFi Hotspots around Strawberry Hill station

Refreshment facilities

Coffee shop on Platform 2 selling hot/cold drinks and snacks. 

Waiting Rooms
Waiting rooms location

Platform 2 - Currently being refurbished

Waiting rooms opening hours
Monday - Sunday Closed

Currently closed for refurbishment

Accessibility and mobility access

Helpline Contact
0800 5282100
Assisted travel

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn’t always possible so do not worry if you haven't booked – our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

Meeting point for assistance - Assisted Boarding Point on platforms.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance. 

Helpline opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

24 hours a day, except Christmas Day and Boxing Day

Staff help available
Ramp for train access
Step free access coverage
Step free access note

Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Ramp at approx 1:14 gradient to Platform 1 (for trains towards London Waterloo via Wimbledon). Short unevenly-graded floor at approx 1:10 gradient to Platform 2 (for trains towards London Waterloo via Richmond). Step-free access between platforms via full-barrier level crossing.

Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.

Wheelchairs available

Station Map

Station plan

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Stations made easy
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