Industrial Action on National Rail
​​​​​​​Page updated 15 August 2022 at 12:42

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Following the announcement of industrial action across the rail network on Thursday 18 and Saturday 20 August 2022, the rail industry is currently working on implementing its contingency plans to minimise customer disruption as much as possible.

​​​​​​​In the event of your service being affected by strike action cross industry ticket easements and acceptance may be made available. If you have purchased an Advance, Off-Peak or Anytime ticket and choose not to travel, you will be eligible for a change or refund from the original retailer of your ticket. More information on easements, refunds and cross-industry acceptance will be made available in the Common Questions section soon. ​​​​​​​

​​​​​​​COMMON QUESTIONS​​​​​​​​​​​​​​​​​​​​​

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What will the industry be doing to minimise disruption for customers?

 

​​​​​​​While unfortunately, disruption in the event of industrial action is inevitable, the industry will do all it can to minimise the impact of potential strike action for our passengers and help you plan around it and keep moving this summer. 

To help with this, we will be keeping this page updated regularly with the latest travel information. We have released a timetable for strike days which gives passengers certainty around which services are running. We will ask that where possible, passengers check before they travel and look for alternative means of transport if your journey is affected, to avoid disruption on strike days.  

Which services will be affected?

 

You will find the latest information about revised timetables in the National Rail Journey Planner as soon as it becomes available.

Customers are encouraged to only buy Anytime and Off-Peak tickets once they know their train is running.

Alternative Travel Days

If you had a ticket for travel on 13 August and your journey was affected, in whole or in part, by one of the train companies* undertaking industrial action you can use this ticket to complete your journey up to and including Tuesday 16 August.
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If you have a ticket for travel on 18 or 20 August and your journey is affected, in whole or in part, by one of the train companies undertaking industrial action you can use this ticket to complete your journey either the day before or up to and including Tuesday 23 August.

Journeys that include travel on non-National Rail services (e.g. London Underground, DLR or ferry service) may require a new ticket for that leg of your journey if travelling on any date other than shown on your ticket. 

​​​​​​​*Avanti West Coast; CrossCountry; Greater Anglia; Great Western Railway; Hull Trains; LNER; London Northwestern Railway, London Overground; Southeastern; and West Midlands Railway

REFUNDS AND TICKET ACCEPTANCE 

How are you helping people who have bought a ticket for when strikes are taking place?

 

We will do all we can to honour passengers’ tickets, however the industrial action will cause significant disruption. Customers will have the following options: ​

  • Refunds: If your service has been cancelled, delayed or rescheduled, you will be entitled to a change or refund from the original retailer of your ticket*. ​

  • Changing travel plans

  1. If you had a ticket for travel on 13 August and your journey was affected, in whole or in part, by one of the train companies** undertaking industrial action you can use this ticket up to and including Tuesday 16 August.
  2. If you have a ticket for travel on 18 or 20 August you can use this ticket either on the day before the date on the ticket or through to and including Tuesday 23 August (excluding Season Tickets).
  • Changing operator or route: To help minimise any disruption, you may be able to use your ticket on another train company or an alternative route. Please contact the train company you are due to travel with for more information.
  • Travel within London: customers presenting magstripe National Rail tickets (Singles, Returns or Season Tickets) for journeys across London are permitted to travel on TfL services (bus, Tube, tram or DLR) on reasonable routes only, on the days of the National Rail industrial action only. Barcode and tickets on smartcard cannot be accepted by TfL staff. Please note if your ticket is for a journey that includes crossing London it will not be valid on London Underground services on an alternative date. Please contact the original retailer of your ticket for more information.​.

* an admin fee of no more than £10 will apply to changes to an Advance ticket made between 6pm the day before travel, and the departure of the first booked service. Please see Book with Confidence to find out more about changes and refunds for Advance tickets. An admin fee of no more than £10 will apply to ticket refunds where a service is not affected by industrial action
​​​​​​​​​​​​​​** Avanti West Coast; CrossCountry; Greater Anglia; Great Western Railway; Hull Trains; LNER; London Northwestern Railway, London Overground; Southeastern; and West Midlands Railway

Why have you paused Advance tickets?​

 

We have suspended the sale of Advance fares on strike days until the timetable for the strike days have been finalised. We do not want to mislead customers into thinking that we are able to run a full service or sell them tickets for trains that may not run. ​

It is likely that we will be running many fewer services on strike days and so we do not want to sell tickets to more passengers than we can accommodate. ​

Whilst Anytime and Off-peak fares will still show for strike days, we would encourage customers to wait until the day of travel or until the timetable is confirmed before buying a ticket. Once we know which trains are running, some Advance fares will be back on sale.​

Passengers who have already purchased Advance tickets on strike days may be entitled to a fee-free change of journey by contacting the original retailer of their ticket up until 18:00 the day before they travel.

Will I get a refund if my service is cancelled due to strike action? 

 

If you purchased an Advance, Off-Peak or Anytime ticket and choose not to travel at all because your service on either your outward or return journey has been cancelled, delayed or rescheduled then you will be entitled to a refund or change from the original retailer of your ticket*

In the event of your service being affected by strike action, cross-industry ticket acceptance between different train companies and temporary removal of certain ticket restrictions may be made available.​​​​​​​​

*Please see Book with Confidence to find out more about changes and refunds for Advance tickets. ​​​​​​​

What type of allowances will be made if my service is affected by Industrial Action?

 

If you purchased an Advance ticket and your chosen train has been affected by strike action, you may be able to use your ticket on an alternative train on the same route. If you choose not to travel you may be able to amend when you travel fee-free by contacting the original retailer of your ticket up until 6pm the day before you travel. ​

If you had a ticket for travel on 13 August you can use this ticket up to and including Tuesday 16 August, or if you have a ticket for travel on 18 or 20 August you can use this ticket either on the day before the date on the ticket or through to and including Tuesday 23 August (excluding Season Tickets).

Travel within London: customers presenting magstripe National Rail tickets (Singles, Returns or Season Tickets) for journeys across London are permitted to travel on TfL services (bus, Tube, tram or DLR) on reasonable routes only, on the days of the National Rail industrial action only. Barcode and tickets on smartcard cannot be accepted by TfL staff. Please note if your ticket is for a journey that includes crossing London it will not be valid on London Underground services on an alternative date. Please contact the original retailer of your ticket for more information.​

Please contact the train company you are travelling with for more information.​

Please note refunds and changes can only be made by the original retailer of your ticket*.​

For more information please visit www.nationalrail.co.uk/advance 

*Please see Book with Confidence to find out more about changes and refunds for Advance tickets. ​​​​​​​

If my service is affected by strike action will you refund my taxi or hotel bills? 

 

While we cannot refund taxi or hotel bills, if you decide to travel during a strike period and your chosen train is affected, you may be able to use your ticket on another train company or by an alternative route. Where disruption prevents you from completing your journey for which your Ticket is valid and is being used, any train company will, where it reasonably can, provide you with alternative means of travel to your destination, or if necessary, provide overnight accommodation for you.

If you choose not to travel because your service has been cancelled, delayed or rescheduled you will be entitled to a refund*.

If you choose to travel and are delayed on your journey, you will be able to claim compensation if the delay meets the Delay Repay threshold.​​​​​​​

*Please see Book with Confidence to find out more about changes and refunds for Advance tickets. ​​​​​​​

The train I was planning to take has been delayed, can I get a refund? 

 

Yes, you are entitled to a refund under Condition 30.1 of the National Rail Conditions of Travel.

Alternatively, if you choose to travel and your train is delayed for more than 60 minutes you may be able to use your ticket to make your journey at a later date, subject to the restrictions of your ticket. Please contact the train company you are travelling with for more information. 

Can I get a refund on my Season ticket?​

 

If you have a Season Ticket** that is monthly or longer and you choose not travel on  13, 18 or 20 August you can claim 100% compensation for these days through Delay Repay. 

If you have purchased a Season Ticket** and would like a refund due to strike action affecting your journey, you can apply for a refund from the original retailer of your ticket. Please note an admin fee of no more than £10 will apply. Refunds are calculated from the date you return your season ticket and will be the difference between the price you paid and the cost of a ticket or tickets for the period for which you have used the ticket up to and including the date you request a refund.

If you are affected by cancellation or disruption to you journey, you may be entitled to compensation such as Delay Repay 

**If you are a Weekly Season Ticket holder and purchased your ticket after the strikes were announced you will only be entitled to compensation if you actually travel and are affected by cancellation or disruption and the delay to your journey meets the Delay Repay threshold. ​

Can I get a refund on my Flexi-Season ticket?​

 

If you have purchased a Flexi-Season ticket and would like a refund due to strike action affecting your journey, you can apply for a refund but an admin fee of no more than £10 will apply. Refunds are calculated from the difference between the price you paid for the Flexi Season and the cost of an Anytime return ticket for each day you have used. If you only have one or two journeys left on your Flexi Season you may find that no refund is available.

If you have activated a days worth of travel on a Flexi-Season Ticket and you choose not travel on  13, 18 or ​​​​​​​20 August you can claim 100% compensation for these days through  Delay Repay 

Can I get a refund on a 7-Day Season Ticket or Travelcard?

 

Weekly season tickets which have not started yet can be refunded, a £10 admin fee may apply.

To make sure that a weekly season ticket is the best value for you, if you’re unable to travel during industrial action use our handy season ticket calculator.

Season Ticket Calculator page​​​​​​​

My train has been rescheduled; can I get a refund? 

 

Yes, you are entitled to a refund under Condition 30.1 of the National Rail Conditions of Travel. If you have purchased a ticket and your train has been cancelled, delayed or rescheduled due to RMT strike action then you will be entitled to a refund or change of journey*.

Please contact the retailer of your ticket for more information.  ​​​​​​​

*Please see Book with Confidence to find out more about changes and refunds for Advance tickets. ​​​​​​​

I want to purchase an Off-Peak or Anytime ticket but don’t know if my service will be affected, if it is can I get a refund? ​

 

Following the announcement that there will be industrial action on 13, 18 and 20 August the rail industry will be introducing a temporary timetable. Customers are encouraged to only buy Anytime and Off-Peak tickets once they know their train is running as the cost of the ticket won’t change but admin fees for refunds may apply. 

Please check with the retailer you are planning on purchasing your ticket from for more information. ​

Can I use my train ticket on a different day?​

 

If you had a ticket for travel on 13 August you can use this ticket up to and including Tuesday 16 August, or if you have a ticket for travel on 18 or 20 August you can use this ticket either on the day before the date on the ticket or through to and including Tuesday 23 August (excluding Season Tickets). 

Please note if your ticket is for a journey that includes the London Underground it will not be valid on London Underground services on an alternative date.​

If you are travelling on a different day and have an Advance Ticket, where possible, please try to travel on the same time train as the original ticket.​

If you have a seat reservation and choose to travel on a different day, you will not be able to use your original reservation.​

Please contact your train company for more information.

I purchased an Advance ticket but my train is no longer running, can I travel on a different train?​​

 

If you purchased an Advance ticket and your chosen train has been affected by industrial action, you may be able to use your ticket on an alternative train on the same route. If you choose not to travel you may be able to amend when you travel fee-free by contacting the original retailer of your ticket up until 6pm the day before you travel. ​​

If you had a ticket for travel on 13 August you can use this ticket up to and including Tuesday 16 August, or if you have a ticket for travel on 18 or 20 August you can use this ticket either on the day before the date on the ticket or through to and including Tuesday 23 August (excluding Season Tickets). Please note if your ticket is for a journey that includes crossing London it will not be valid on London Underground services on an alternative date. Please contact the original retailer of your ticket for more information.​

Please contact the train company you are travelling with for more information.​​

Please note refunds and changes can only be made by the original retailer of your ticket.

If my journey is disrupted can I use my Standard ticket to travel First Class? 

 

The normal terms and conditions of your ticket will apply, but in some cases a train company may relax the restriction at their discretion. 

We will make information available when a service has been declassified. 

Will I be eligible for Delay Repay? 

 

If the delay to your journey meets the Delay Replay threshold as a result of industrial action, you will be entitled to compensation from the train company that you are travelling with.

See www.nationalrail.co.uk/compensation for more information.

​​​​​​​Due to strike action I will need to get to an alternative train station to start my journey, will my Car Park Season Ticket be valid? 

 

Station car parks are, in a majority of cases, managed on behalf of train companies by a third-party operator so it may not be possible to temporarily transfer a car park season ticket to another location. Please contact the train company that manages the station your car park season ticket is valid at, or the third-party car park operator, for details of any easements.  

Find your station information at www.nationalrail.co.uk/stations

PASSENGER ASSISTANCE 

Will there still be staff available to help me during strike days?

 

If you need assistance when travelling on National Rail services during strike days, staff will continue to provide help so that you can get to where you need to get to safely. Please be aware that normal staffing levels may vary across the network on 18 and 20 August.

Will I still be able to book assistance for my journey? 

 

We will do everything we can to help passengers on their journeys. If your chosen train is running, then assistance will be provided.

If your journey is affected by the strike action and you have Passenger Assistance booked, your train operator or train operators will contact you to discuss how you might want to change or re-arrange your journey.  If you decide not to travel, please contact your train company using the information on the Passenger Assist webpage.

What happens if I cannot book ahead of my journey?

 

Turn up and go assistance will still be provided for services running – please check your journey for information before travelling.

My chosen journey has been cancelled due to strike action, can I get assistance for another train? 

 

You will be able to book assistance on services planned on the strike days where the timetable has been confirmed. Please contact the train company you are travelling with for more information. 

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Last updated:   15 August 2022