Wheelchairs and Powered Scooters

 

 


Wheelchairs

Most trains can accommodate wheelchairs that are within the dimensions prescribed in government regulations covering public transport (700mm wide by 1200mm long). There are a small number of older trains that can only currently carry wheelchairs that have a maximum width of 550mm.

The maximum combined weight of a person and their wheelchair that can be conveyed is limited by: the capabilities of the individual member of staff assisting the passenger and the stated maximum safe working load of the ramp (between 230kg and 300kg).

Under no circumstance should staff lift a person travelling in a wheelchair. Should circumstances arise in which a customer need to be lifted staff should contact the emergency services.

There are a limited number of spaces available to wheelchair users on each train, it is important therefore that you recommend that customers book their space in advance.

Powered scooters

Because scooters come in a wide variety of shapes and sizes, many have problems on trains, including: tipping backwards on ramps; being heavier than the ramp's safe working load; or being the wrong shape to manoeuvre safely inside a carriage.

These problems mean that some companies have trains that cannot carry scooters so if you are a scooter-user who wants to travel by rail, you should contact the train company to check they can safely accommodate your scooter.

Please remember to contact the train company to confirm that all the stations and trains you want to use are accessible. If you require assistance please let them know at least 24 hours in advance.

Useful information from the Government on Mobility scooters and powered wheelchairs is available here.

Below is a summary of Train Operators and their Policy, along with contact details.

 

 

wheelchair_dimensions

Abellio Greater Anglia

 
Telephone:

08000 282 878, 0845 606 7245

Policy:

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

Arriva Trains Wales

 
Telephone:

08453 003 005, 0870 410 0355

Policy:

Combined weight of both the scooter and passenger should not exceed 300kg (660lbs)

Scooter dimensions max 120cm (48 inches) long x max 70cm (28 inches) wide to fit safely within the width of the anti-slip surface of our ramps

Turning radius no more than 90cm (36 inches)

Needs to be able to climb a gradient to access the train

Must have freewheel/brake release and be fitted with an anti-tipping device

User should be able to walk to a seat on the train

c2c

 
Telephone:

01702 357 640, 08457 125 988

Policy:

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

Chiltern Railways

 
Telephone:

08456 005 165, 08457 078 051

Policy:

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

CrossCountry

 
Telephone:

0844 811 0125, 0844 811 0126

Policy:

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

East Midlands Trains

 
Telephone:

03457 125 678

Policy:

Scooter permit scheme. Please contact East Midlands Trains Customer Services.

Great Western Railway

 
Telephone:

08001 971 329, 08002 949 209

Policy:

A scooter permit scheme is in operation for all scooters that cannot be folded down and taken onto the train as luggage. Please contact First Great Western Customer Relations to obtain a permit.

Max Length: 1200mm (3ft 11in approx)

Max Width: 700mm (2ft 3in approx). 650mm (2ft 1in approx) on Coach G First Class HST

Maximum combined weight of user and scooter: 300kg (660lbs approx)

Gatwick Express

 
Telephone:

08458 501 530

Policy:
Only mobility scooters that are folded down and carried on as luggage can travel on the Gatwick Express services

Grand Central

 
Telephone:

0845 603 4852

Policy:

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

Great Northern

 
Telephone:

0800 058 2844, 0800 975 1052

Policy:

A Scooter Permit is required. Please contact Great Northern Customer Services to obtain a permit.

Max Length: 1200mm (3ft 11in approx)

Max Width: 700mm (2ft 3in approx)

Maximum combined weight of user and scooter: 300kg (660lbs approx)

Heathrow Express

 
Telephone:

0845 600 1515, 0121 410 5284

Policy:

Mobility scooters are not allowed onboard our trains as they cannot be secured for the journey

Hull Trains

 
Telephone:

03450 710 222, 0800 316 1323 (assisted travel)


Policy:

This policy applies to both wheelchairs and powered scooters


Length: 1200mm (3ft 11in approx)

Width: 610mm (2ft approx)

Height:1350mm

Weight: 300kg

Island Line Trains

 
Website:
www.island-line.com
Telephone:

0800 528 2100, 0800 692 0792

Policy:

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

London Midland

 
Telephone:

0800 092 4260, 0845 707 8051

Policy:

Length: 1200mm (3ft 11in approx), a few services may be restricted to 1000m (3ft 3in approx) owing to older trains.

Width: 700mm (2ft 3in approx)

Maximum weight of wheelchair and passenger must not exceed a combined weight of 300kg.

Only scooters that are folded down and carried on as luggage can travel on our trains.

London Overground

 
Telephone:

08456 014 867, 08457 125 988

Policy:

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

Merseyrail

 
Telephone:

08000 277 347, 0151 702 2071

Policy:

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

Northern

 
Telephone:

08456 008 008, 08456 045 608

Policy:
Only scooters that are folded down and carried on as luggage can travel on our trains.

ScotRail

 
Telephone:

0800 912 2901, 18001 0800 912 2901 (text phone)

Policy:

A Light Travel Scooter with the measurements below:

Length: 104cm (3ft 5in approx)

Width: 56cm (1ft 10in approx)

Turning circle: 990mm (3ft 3in approx)

Maximum combined weight of user and scooter: 300kg (660lbs approx)

Southeastern

 
Telephone:

08007 834 524, 08007 834 548

Policy:

Mainline trains

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

Metro services

Length: 1000mm (3ft 3in approx)

Width: 700mm (2ft 3in approx)

Southern

 
Telephone:

0800 138 1016, 0800 138 1018

Policy:

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

Maximum combined weight of user and scooter: 300kg (660lbs approx)

South West Trains

 
Telephone:

0800 528 2100, 0800 692 0792

Policy:

Scooter permit scheme. Please contact South West Trains Customer Services.

Length: 1200m (3ft 11in approx)

Width: 700mm (2ft 3in approx)

Maximum combined weight of user and scooter: 300kg (660lbs approx)

TfL Rail

 
Telephone:

0343 222 3456

Policy:

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

Maximum combined weight of user and scooter: 300kg (660lbs approx)

We can carry scooters and wheelchairs up to 700mm wide and 1200mm long with a maximum weight of 300kg (including your weight), as per the The Rail Vehicle Accessibility Regulations 1998 http://www.legislation.gov.uk/uksi/1998/2456/contents/made

Thameslink

 
Telephone:

0800 058 2844, 0800 975 1052

Policy:

A Scooter Permit is required. Please contact Thameslink Customer Services to obtain a permit.

Max Length: 1200mm (3ft 11in approx)

Max Width: 700mm (2ft 3in approx)

Maximum combined weight of user and scooter: 300kg (660lbs approx)

TransPennine Express

 
Telephone:

0800 107 2149

Policy:

A scooter permit scheme is in operation for all scooters that cannot be folded down and taken onto the train as luggage. Please contact the FTPE Assisted Travel Team for further details.

Virgin Trains

 
Telephone:

08000 158 123 or Textphone 08000 158 124

Policy:

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

Virgin Trains East Coast

 
Telephone:

03457 225 225

Policy:

Electric Trains (225)

Length: 1200mm (3ft 11in approx)

Width: 700mm (2ft 3in approx)

Diesel Trains (HST 125)

First Class

Length:1200mm (3ft 11in approx)

Width: 700mm (1ft 10in approx) in standard and 550mm (approx 2ft 3in) in first class