Wheelchairs and powered scooters
Most trains can accommodate wheelchairs that are within the dimensions prescribed in government regulations covering public transport (700mm wide, 1200mm long). There are a small number of older trains that can only currently carry wheelchairs that have a maximum width of 670mm.
The maximum combined weight of a person and their wheelchair that can be conveyed is limited by: the capabilities of the individual member of staff assisting the passenger and the stated maximum safe working load of the ramp (between 230kg and 300kg).
Under no circumstance should staff lift a person travelling in a wheelchair. Should circumstances arise in which a customer need to be lifted staff should contact the emergency services.
There are a limited number of spaces available to wheelchair users on each train, it is important therefore that you recommend that customers book their space in advance.
Powered scootersBecause scooters come in a wide variety of shapes and sizes, many have problems on trains, including: tipping backwards on ramps; being heavier than the ramp's safe working load; or being the wrong shape to manoeuvre safely inside a carriage.
These problems mean that some companies have trains that cannot carry scooters so if you are a scooter-user who wants to travel by rail, you should contact the train company to check they can safely accommodate your scooter.
Please remember to contact the train company to confirm that all the stations and trains you want to use are accessible. If you require assistance please let them know at least 24 hours in advance.
- Telephone:
-
08453 003 005, 0870 410 0355
- Policy:
-
Scooter permit scheme. Please contact Arriva Trains Wales Customer Services.
- Telephone:
-
01702 357 640, 08457 125 988
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
- Telephone:
-
08456 005 165, 08457 078 051
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
- Telephone:
-
0844 811 0125, 0844 811 0126
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
- Telephone:
-
08457 225 444, 08451 202 067
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
- Telephone:
-
08457 125 678, 08457 078 051
- Policy:
-
Scooter permit scheme. Please contact East Midlands Trains Customer Services.
- Telephone:
-
0800 058 2844, 0800 975 1052
- Policy:
-
A Scooter Permit is required. Please contact First Capital Connect Customer Relations to obtain a permit.
Max Length: 1200mm (3ft 11in approx)
Max Width: 700mm (2ft 3in approx)
Maximum combined weight of user and scooter: 300kg (660lbs approx)
- Telephone:
-
08001 971 329, 08002 949 209
- Policy:
-
A scooter permit scheme is in operation for all scooters that cannot be folded down and taken onto the train as luggage. Please contact First Great Western Customer Relations to obtain a permit.
-
Max Length: 1200mm (3ft 11in approx)
Max Width: 700mm (2ft 3in approx). 650mm (2ft 1in approx) on Coach G First Class HST
Maximum combined weight of user and scooter: 300kg (660lbs approx)
- Telephone:
-
0800 107 2149
- Policy:
-
A scooter permit scheme is in operation for all scooters that cannot be folded down and taken onto the train as luggage. Please contact the FTPE Assisted Travel Team for further details.
- Telephone:
-
08458 501 530
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
- Telephone:
-
0845 603 4852
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
- Telephone:
-
08000 282 878, 0845 606 7245
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
- Telephone:
-
0845 600 1515, 0121 410 5284
- Policy:
-
Mobility scooters are not allowed onboard our trains as the cannot be secured for the journey
- Telephone:
-
08450 710 222, 08456 786 967
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 610mm (2ft approx)
- Website:
- www.island-line.com
- Telephone:
-
0800 528 2100, 0800 692 0792
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
- Telephone:
-
0800 092 4260, 0845 707 8051
- Policy:
-
Length: 1200mm (3ft 11in approx), a few services may be restricted to 1000m (3ft 3in approx) owing to older trains.
Width: 700mm (2ft 3in approx)
-
Maximum weight of wheelchair and passenger must not exceed a combined weight of 300kg.
-
Only scooters that are folded down and carried on as luggage can travel on our trains.
- Telephone:
-
08456 014 867, 08457 125 988
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
- Telephone:
-
08000 277 347, 0151 702 2071
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
- Telephone:
-
08456 008 008, 08456 045 608
- Policy:
- Only scooters that are folded down and carried on as luggage can travel on our trains.
- Telephone:
-
0800 912 2901, 0800 912 2899
- Policy:
-
A Light Travel Scooter with the measurements below:
Length: 1040mm (3ft 5in approx)
Width: 560mm (1ft 10in approx)
Turning circle: 990mm (3ft 3in approx)
Maximum combined weight of user and scooter: 300kg (660lbs approx)
- Telephone:
-
0800 138 1016, 0800 138 1018
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
Maximum combined weight of user and scooter: 300kg (660lbs approx)
- Telephone:
-
08007 834 524, 08007 834 548
- Policy:
-
Mainline trains
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
Metro services
Length: 1000mm (3ft 3in approx)
Width: 700mm (2ft 3in approx)
- Telephone:
-
0800 528 2100, 0800 692 0792
- Policy:
-
Scooter permit scheme. Please contact South West Trains Customer Services.
- Telephone:
-
08457 443 366 or Textphone 08457 443 367
- Policy:
-
Length: 1200mm (3ft 11in approx)
Width: 700mm (2ft 3in approx)
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