Virgin Trains East Coast

 

Train Type

Mallard - Class 91 with Mk4 carriages

Routes operated

London Kings Cross to Leeds / Newcastle / Edinburgh

Accommodation for wheelchair users in First Class? 1
First Class accessible toilet? 1
Accommodation for wheelchair users in Standard Class? 2
Standard Class accessible toilet? 1
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? No
Customer service staff available onboard? Yes

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Train Type

HST

Routes operated

All Virgin Trains East Coast routes

Accommodation for wheelchair users in First Class? 1 - Only accessible for wheelchairs 55cm or less in width
First Class accessible toilet? No
Accommodation for wheelchair users in Standard Class? 2
Standard Class accessible toilet? 1
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? No
Customer service staff available onboard? Yes

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Helpful Information
A coach layout for the Mallard is available here.
A coach layout for the HST is available here.
Virgin Trains East Coast's 'Making Rail Accessible' document is available here.
Virgin Trains East Coast's 'Accessible Policy Guide' document is available here.
Customers who need assistance with their journey can find information about the Virgin Trains East Coast 'Journey Care' by following this link.

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