Southeastern

Train Type

Class 375

Routes operated

London to Ramsgate via Chatham, Ashford, Canterbury West, Folkestone and Hastings via Tunbridge Wells

Accommodation for wheelchair users in First Class? No
First Class accessible toilet? No
Accommodation for wheelchair users in Standard Class? 1
Standard Class accessible toilet? 1
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Customer service staff available onboard? Yes

 

Train Type

Class 376

Routes operated

South East London out to Dartford, Hayes, Sevenoaks / Orpington via Grove Park and a limited number of services to Gravesend

Accommodation for wheelchair users in First Class? NA
First Class accessible toilet? NA
Accommodation for wheelchair users in Standard Class? 2
Standard Class accessible toilet? No
Standard toilet? No
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? No
Customer service staff available onboard? Yes

 

Train Type

Class 395 (Javelin)

Routes operated

London (St Pancras) on the high speed line  to: Ramsgate, Margate, Dover Priory, Folkestone, Ashford International, Faversham, Chatham

Accommodation for wheelchair users in First Class? No
First Class accessible toilet? No
Accommodation for wheelchair users in Standard Class? 1
Standard Class accessible toilet? 1
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Customer service staff available onboard? Yes

 

Train Type

Class 465 and 466

Routes operated

London to Dartford, Gravesend, Gillingham, Orpington, Sevenoaks and Hayes. Sheerness-on-Sea to Sittingbourne. Paddock Wood to Strood  

Accommodation for wheelchair users in First Class? NA
First Class accessible toilet? NA
Accommodation for wheelchair users in Standard Class? No
Standard Class accessible toilet? No
Standard toilet? Yes
Boarding ramp available? No
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Customer service staff available onboard? Yes

 

 
Helpful Information
Southeastern's 'Making Rail Accessible: Helping older and disabled passengers' document is available here. This document is also available in large print here, in an 'easy read' format here and as an audio guide here.
A handy guide showing station access and facilities at all stations across the Southeastern network can be found here.
For further information on the services that Southeastern offer to their disabled and older passengers, including assisted travel and booking assistance, you can follow this link.

Last updated:   20 March 2018