Contact Train and Station Operators

Sometimes, things can go wrong with your train journey, at a railway station or in a ticket office. ​​​​​​​

If you have a comment or complaint about a train journey, station, or the service you received at a ticket office, you should contact the Train Operating Company or Station Operator directly.

This includes the following topics:​​​​​​​

  • Delay Repay and other compensation for delays
  • Ticket refunds
  • Customer service
  • Booked reservations and assistance

Train companies and station operators can be contacted directly. Click the logo below of the company you want to contact. 

Train Operating Company's

c2c CrossCountry
Avanti West Coast c2c CrossCountry Caledonian Sleeper
       
Chiltern Railways Gatwick Express Grand Central
Chiltern Railways East Midlands Railway Gatwick Express Grand Central
       
Great Northern GWR Great Western Railway Greater Anglia Heathrow Express
Great Northern Great Western Railway Greater Anglia Heathrow Express
       
Hull Trains LNER London North Eastern Railway London Northwestern Railway London Overground
Hull Trains LNER London Northwestern Railway London Overground
       
Merseyrail Northern ScotRail
Lumo Merseyrail Northern ScotRail
       
Southeastern Southern SWR South Western Railway Stansted Express
Southeastern Southern South Western Railway Stansted Express
TfL Rail Thameslink TransPennine Express Transport for Wales Trafnidiaeth Cymru
TfL Rail Thameslink TransPennine Express

Trafnidiaeth Cymru / Transport for Wales

West Midlands Railway      
West Midlands Railway      
       

Station Operators

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Eurostar London Underground Network Rail Transport for Greater Manchester
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Last updated:   02 November 2021