Contact Train and Station Operators

Sometimes, things can go wrong with your train journey, at a railway station or in a ticket office. ​​​​​​​

If you have a comment or complaint about a train journey, station, or the service you received at a ticket office, you should contact the Train Operating Company or Station Operator directly.

This includes the following topics:​​​​​​​

• Delay Repay and other compensation for delays
• Ticket refunds
• Customer service
• Booked reservations and assistance

Train companies and station operators can be contacted directly. Click the logo below of the company you want to contact. 

Train Operating Company's
Avanti West Coast	c2c	CrossCountry	Caledonian Sleeper
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Chiltern Railways	East Midlands Railway	Elizabeth line	Gatwick Express
Grand Central	Great Northern	Great Western Railway	Greater Anglia
Heathrow Express	Hull Trains	LNER	London Northwestern Railway
London Overground	Lumo	Merseyrail	Northern
ScotRail	Southeastern	Southern	South Western Railway
Stansted Express	Thameslink	TransPennine Express	Trafnidiaeth Cymru / Transport for Wales
West Midlands Railway
Station Operators
	​​​​​​​	​​​​​​​
Eurostar	London Underground	Network Rail	Transport for Greater Manchester