Contact Train and Station Operators |
![]() |
Sometimes, things can go wrong with your train journey, at a railway station or in a ticket office.
If you have a comment or complaint about a train journey, station, or the service you received at a ticket office, you should contact the Train Operating Company or Station Operator directly.
This includes the following topics:
- Delay Repay and other compensation for delays
- Ticket refunds
- Customer service
- Booked reservations and assistance
Train companies and station operators can be contacted directly. Click the logo below of the company you want to contact.
Train Operating Company's |
|||
![]() |
![]() |
![]() |
![]() |
Avanti West Coast | c2c | CrossCountry | Caledonian Sleeper |
![]() |
![]() |
![]() |
![]() |
Chiltern Railways | East Midlands Railway | Elizabeth line | Gatwick Express |
![]() |
![]() |
![]() |
![]() |
Grand Central | Great Northern | Great Western Railway | Greater Anglia |
![]() |
![]() |
![]() |
![]() |
Heathrow Express | Hull Trains | LNER | London Northwestern Railway |
![]() |
![]() |
![]() |
![]() |
London Overground | Lumo | Merseyrail | Northern |
![]() |
![]() |
![]() |
![]() |
ScotRail | Southeastern | Southern | South Western Railway |
![]() |
![]() |
![]() |
![]() |
Stansted Express | Thameslink | TransPennine Express |
Trafnidiaeth Cymru / Transport for Wales |
![]() |
|||
West Midlands Railway | |||
Station Operators |
|||
![]() |
![]() |
![]() |
![]() |
Eurostar | London Underground | Network Rail | Transport for Greater Manchester |
Managed by:
Last updated: 23 May 2022