Contact Train and Station Operators

Sometimes, things can go wrong with your train journey, at a railway station or in a ticket office. ​​​​​​​

If you have a comment or complaint about a train journey, station, or the service you received at a ticket office, you should contact the Train Operating Company or Station Operator directly.

This includes the following topics:​​​​​​​

  • Delay Repay and other compensation for delays
  • Ticket refunds
  • Customer service
  • Booked reservations and assistance

Train companies and station operators can be contacted directly. Click the logo below of the company you want to contact. 

Train Operating Company's

c2c CrossCountry
Avanti West Coast c2c CrossCountry Caledonian Sleeper
       
Chiltern Railways TfL Rail​​​​​​​ Gatwick Express​​​​​​​
Chiltern Railways East Midlands Railway Elizabeth line Gatwick Express
       
Grand Central Great Northern GWR Great Western Railway Greater Anglia
Grand Central Great Northern Great Western Railway Greater Anglia
       
Heathrow Express Hull Trains LNER London North Eastern Railway London Northwestern Railway
Heathrow Express Hull Trains LNER London Northwestern Railway
       
London Overground Merseyrail Northern
London Overground Lumo Merseyrail Northern
       
ScotRail Southeastern Southern SWR South Western Railway
ScotRail Southeastern Southern South Western Railway
Stansted Express Thameslink TransPennine Express Transport for Wales Trafnidiaeth Cymru
Stansted Express Thameslink TransPennine Express

Trafnidiaeth Cymru / Transport for Wales

West Midlands Railway      
West Midlands Railway      
       

Station Operators

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Eurostar London Underground Network Rail Transport for Greater Manchester
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Last updated:   23 May 2022