Contact Train and Station Operators

Sometimes, things can go wrong with your train journey, at a railway station or in a ticket office. ​​​​​​​

If you have a comment or complaint about a train journey, station, or the service you received at a ticket office, you should contact the Train Operating Company or Station Operator directly.

This includes the following topics:​​​​​​​

• Delay Repay and other compensation for delays
• Ticket refunds
• Customer service
• Booked reservations and assistance

Train companies and station operators can be contacted directly. Click the logo below of the company you want to contact. 

Train Operating Company's
Avanti West Coast	c2c	CrossCountry	Caledonian Sleeper
Chiltern Railways	East Midlands Railway	Gatwick Express	Grand Central
Great Northern	Great Western Railway	Greater Anglia	Heathrow Express
Hull Trains	LNER	London Northwestern Railway	London Overground
Lumo	Merseyrail	Northern	ScotRail
Southeastern	Southern	South Western Railway	Stansted Express
TfL Rail	Thameslink	TransPennine Express	Trafnidiaeth Cymru / Transport for Wales
West Midlands Railway
Station Operators
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Eurostar	London Underground	Network Rail	Transport for Greater Manchester