West Midlands Railway (WM)

11/06/2019 12:43:43
http://www.westmidlandsrailway.co.uk

Information last updated 08 December 2019 09:18

Company Information

Managing Director
Jan Chaudhry-van der Velde 
Head Office
 
Phone
03333110039 
Textphone number
1800103333110039 (For customers with hearing impairments)
Address
134 Edmund Street
Birmingham
West Midlands

B3 2ES
Network map
Download network map West Midlands Railway map

Support & information

Customer services
 
Primary Phone
03333110039
Textphone number
1800103333110039 (For customers with hearing impairments)
Address
FREEPOST
WEST MIDLANDS RAILWAY
CUSTOMER RELATIONS

-
Web address
West Midlands Railway - Customer Services
Note

Opening times:

Monday - Friday: 07:00 - 19:00

Saturday - Sunday: 08:00 - 16:00 

Lost Property
 
Phone
03333110039
Textphone number
1800103333110039 (For customers with hearing impairments)
Address
FREEPOST
WEST MIDLANDS RAILWAY
CUSTOMER RELATIONS

-
Web address
anc_PropertyWebAddress
Note

Opening Times:

Monday - Friday: 09:00 - 17:30 

Assisted Travel
 
Phone
08000248998
Textphone number
1800108000248998 (For customers with hearing impairments)
Web address
anc_AssistedWebAddress
Note

Opening Times:

Monday - Sunday: 08:00 - 22:00 

Ticketing & Fares

Telesales

 

Phone
03333110039
Textphone number
1800103333110039 (For customers with hearing impairments)
Address
West Midlands Railway Group Travel
PO Box 23972
Edinburgh
EH3 5DA
Contact note

Opening hours - 08:00-22:00 Monday to Sunday 

Group Travel
 
Phone
03333110039
Business Travel
 
Phone
03333110039
Textphone number
1800103333110039 (For customers with hearing impairments)
Seat reservations
Available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train

Tickets are available for purchase on-board our trains only where a journey has commenced at a station that does not have ticket buying facilities or where ticket buying facilities are out of order.  

Engineering works

Service disruptions
No trains at Wolverhampton from Saturday 11 to Monday 13 April
Buses replace trains between Worcester Shrub Hill and Hereford on Sunday 29 March
Amended 23:18 Birmingham New Street to Hednesford service from Monday 30 March to Thursday 2 April
Buses replace trains between Worcester Shrub Hill and Hereford on Sunday 22 March
Buses replace trains between Birmingham Snow Hill / Moor Street and Stratford-upon-Avon on Sunday 22 March
Amended 23:18 Birmingham New Street to Hednesford service from Monday 16 to Thursday 19 March
Amended West Midlands Railway service on Saturday 29 February
Amended West Midlands Railway service on Saturday 22 February
Amended 23:18 Birmingham New Street to Hednesford from Monday 17 to Thursday 20 February
Buses replace trains between Birmingham Snow Hill and Stourbridge Junction on Sunday 16 February
Amended evening train service between Worcester Shrub Hill / Great Malvern and Hereford on Wednesday 12 and Thursday 13 February
Buses replace train Walsall and Rugeley Trent Valley on Sunday 9 February
Amended evening train service between Worcester Shrub Hill / Great Malvern and Hereford on Monday 10 February
Buses replace trains between Birmingham Snow Hill and Stourbridge Junction on Sunday 9 February
Buses replace trains between Birmingham Snow Hill and Stourbridge Junction on Sunday 2 February
Amended 23:18 Birmingham New Street to Hednesford service from Monday 3 to Thursday 6 February
Reduced morning service between Shrewsbury and Birmingham New Street on Sunday 26 January
Buses replace trains between Birmingham Snow Hill and Stourbridge Junction on Sunday 26 January
Buses replace trains between Birmingham Snow Hill and Stourbridge Junction on Sunday 19 January