TfL Rail

 

Train Type

Class 315 - Electric Multiple Unit formed of 4 cars -

(in the process of being phased out)

Routes operated

Shenfield - London Liverpool Street

Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? 1
Standard Class accessible toilet? No
Standard toilet? No
Boarding ramp available? No
Priority seating? Yes
Audible information? Yes
Visual information? No
Customer service staff available onboard? No

 

Train Type

Class 345 - 7 carriage electric multiple unit

Routes operated

Shenfield - London Liverpool Street

Hayes & Harlington - London Paddington

Crossrail services (when introduced)

Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? Yes
Standard Class accessible toilet? No
Standard toilet? No
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Customer service staff available onboard? No
Train Type

Class 360 - 5 carriage electric multiple unit

Routes operated Heathrow Terminal 4 - London Paddington
Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class?

Yes

Standard Class accessible toilet? No
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Customer service staff available onboard? No

 

Helpful Information

TfL Rail have produced a very helpful document titled 'Making rail accessible: Helping older and disabled customers'. You can find the document here.

For more information on booking assistance and help available from TfL Rail staff, please see here.