Great Western Railway

 

Train Type	Intercity Express Trains (IET) - 5 or 10 Carriages
Routes operated	All Intercity mainline routes between Cornwall / Devon / South Wales / Hereford / Worcester and London Paddington
Accommodation for wheelchair users in First Class?	Yes - Coach 'E' and 'L'
First Class accessible toilet?	Yes - Coach 'E' and 'L'
Accommodation for wheelchair users in Standard Class?	No
Standard Class accessible toilet?	Yes - Coach 'A' and 'G'
Standard toilet?	Yes
Boarding ramp available?	Yes
Priority seating?	Yes
Audible information?	Yes
Visual information?	Yes
Colour contrasting grab rails?	Yes
Customer service staff available onboard?	Yes

 

Train Type	Intercity Express Trains (IET) - 9 Carriages
Routes operated	All Intercity mainline routes between Cornwall / Devon / South Wales / Hereford / Worcester and London Paddington
Accommodation for wheelchair users in First Class?	Yes - Coach 'L'
First Class accessible toilet?	Yes - Coach 'L'
Accommodation for wheelchair users in Standard Class?	Yes - Coach 'A'
Standard Class accessible toilet?	Yes - Coach 'A'
Standard toilet?	Yes
Boarding ramp available?	Yes
Priority seating?	Yes
Audible information?	Yes
Visual information?	Yes
Colour contrasting grab rails?	Yes
Customer service staff available onboard?	Yes

 

Train Type	Class 387 EMU - electric multiple unit
Routes operated	Stopping services from London Paddington along Thames Valley to Didcot Parkway / Newbury
Accommodation for wheelchair users in First Class?	No
First Class accessible toilet?	No
Accommodation for wheelchair users in Standard Class?	Yes
Standard Class accessible toilet?	Yes
Standard toilet?	Yes
Boarding ramp available?	Yes
Priority seating?	Yes
Audible information?	Yes
Visual information?	Yes
Colour contrasting grab rails?	Yes
Customer service staff available onboard?	No - Driver Only Operation (DOO)

 

Train Type	Castle Set - Class 43 & 4 Mk3 Carriages
Routes operated	Cardiff Central - Bristol Temple Meads - Taunton - Exeter St Davids - Penzance
Accommodation for wheelchair users in First Class?	N/A
First Class accessible toilet?	N/A
Accommodation for wheelchair users in Standard Class?	Yes* - Coach 'C'
Standard Class accessible toilet?	Yes* - Coach 'C'
Standard toilet?	Yes
Boarding ramp available?	Yes
Priority seating?	Yes
Audible information?	Yes
Visual information?	Yes*
Colour contrasting grab rails?	Yes
Customer service staff available onboard?	Yes

 

Train Type	Class 57 locomotive with up to 9 Mk3 Sleeper Carriages
Routes operated	London Paddington to Penzance overnight journeys
Cabin accommodation for wheelchair users?	Yes - 1 accessible cabin per train
Cabin accommodation accessible toilet?	Yes - next to the accessible cabin
Accommodation for wheelchair users in Standard Class?	One wheelchair space with nearby seating for a companion in Coach 'B'
Standard Class accessible toilet?	Yes
Standard toilet?	Yes
Boarding ramp available?	Yes
Priority seating?	Yes
Audible information?	Yes
Visual information?	No
Colour contrasting grab rails?	Yes
Customer service staff available onboard?	Yes

 

Train Type	Class 143  - 2 carriage diesel multiple unit - (to be phased out)
Routes operated	Local services in the Exeter area
Accommodation for wheelchair users in First Class?	N/A
First Class accessible toilet?	N/A
Accommodation for wheelchair users in Standard Class?	Wheelchairs are accommodated in the flexible space area adjacent to the door behind the drivers cab.
Standard Class accessible toilet?	Yes
Standard toilet?	No
Boarding ramp available?	Yes
Priority seating?	Yes
Audible information?	Yes
Visual information?	No
Colour contrasting grab rails?	Yes
Customer service staff available onboard?	Yes

 

Train Type	Class 150/0 - 3 carriage diesel multiple unit Class 150/2 - 2 carriage diesel multiple unit
Routes operated	Class 150/0: Reading to Basingstoke Class 150/2 and Class 153: Primary routes - Devon and Cornwall branch-line services and routes around Bristol
Accommodation for wheelchair users in First Class?	N/A
First Class accessible toilet?	N/A
Accommodation for wheelchair users in Standard Class?	Class 150/0: Yes Class 150/2: None designated - space within the passenger saloon adjacent to the doors behind the driver's cab in one of the two vestibules.
Standard Class accessible toilet?	Class 150/0: Yes Class 150/2No
Standard toilet?	No
Boarding ramp available?	Yes
Priority seating?	Yes
Audible information?	Yes
Visual information?	Class 150/0: Digital scroll bar
Colour contrasting grab rails?	Yes
Customer service staff available onboard?	Yes

The Class 150 fleet is undergoing overhaul and units will be progressively modified to include provision of an accessible toilet and passenger information. The designated wheelchair position will be re-located adjacent to the accessible toilet.

 

Train Type	Class 158  - 2 or 3 carriage diesel multiple unit
Routes operated	Long distance services between Cardiff, Bristol, Exeter, Portsmouth and Worcester via Gloucester
Accommodation for wheelchair users in First Class?	N/A
First Class accessible toilet?	N/A
Accommodation for wheelchair users in Standard Class?	Wheelchair space is available adjacent to the priority seats (65 - 66). A seat with a flip up table is also available.
Standard Class accessible toilet?	Yes - located in the middle carriage on 3 carriage trains
Standard toilet?	No
Boarding ramp available?	Yes
Priority seating?	Yes
Audible information?	Yes
Visual information?	No
Colour contrasting grab rails?	Yes
Customer service staff available onboard?	Yes

The Class 158 fleet is undergoing an overhaul and trains will be progressively modified to include enhanced passenger information.

 

Train Type	Class 165 - 2 or 3 carriage turbo diesel
Routes operated	Local routes - Portsmouth Harbour / Weymouth / Oxford / Bristol Temple Meads / Worcester areas
Accommodation for wheelchair users in First Class?	NA
First Class accessible toilet?	NA
Accommodation for wheelchair users in Standard Class?	None designated - space in vestibules
Standard Class accessible toilet?	No
Standard toilet?	No
Boarding ramp available?	No - ramp at staffed stations only
Priority seating?	No
Audible information?	Yes
Visual information?	Yes - digital scroll bar
Colour contrasting grab rails?	Yes
Customer service staff available onboard?	Yes

 

Train Type	Class 166 - 3 carriage turbo diesel
Routes operated	Local routes - Portsmouth Harbour / Weymouth / Oxford / Bristol Temple Meads / Worcester areas
Accommodation for wheelchair users in First Class?	No
First Class accessible toilet?	No
Accommodation for wheelchair users in Standard Class?	3
Standard Class accessible toilet?	Yes
Standard toilet?	Yes
Boarding ramp available?	No - at stations only
Priority seating?	No
Audible information?	Yes
Visual information?	Yes - digital scroll bar
Colour contrasting grab rails?	Yes
Customer service staff available onboard?	Yes

The Class 166 fleet is undergoing overhaul and units will be progressively modified to include provision of an accessible toilet facility. At the same time, the designated wheelchair position will be re-located adjacent to the accessible toilet.

 

Helpful Information
For more information on assisted travel with Great Western Railway, you can follow this link.
Great Western Railway 'Making Rail Accessible: Helping Older and Disabled People' document can be found here. A document showing how Great Western Railway currently meet the needs of customers who are disabled and/or have a problem with mobility.
Seating Maps for the Hitachi IETs can be found here: 9 carriages / 5/10 carriages