Stations & on train

 

Great Western Railway

 

Train Type

Class 800 - Intercity Express Trains (IET)
Routes operated

Mainline routes from London Paddington to Bristol, Cardiff, Swansea, Cheltenham Spa, Worcester, Hereford, Weston-super-Mere, Taunton, Exeter, Plymouth, Cornwall and semi-fast services to Newbury and Bedwyn
Accommodation for wheelchair users in First Class? TBC
First Class accessible toilet? TBC
Accommodation for wheelchair users in Standard Class? TBC
Standard Class accessible toilet? TBC
Standard toilet? TBC
Boarding ramp available? TBC
Priority seating? TBC
Audible information? TBC
Visual information? TBC
Colour contrasting grab rails? TBC
Customer service staff available onboard? TBC
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Train Type

Class 802 - Intercity Express Trains (IET)
Routes operated

Mainline routes between London Paddington and Plymouth / Penzance
Accommodation for wheelchair users in First Class? TBC
First Class accessible toilet? TBC
Accommodation for wheelchair users in Standard Class? TBC
Standard Class accessible toilet? TBC
Standard toilet? TBC
Boarding ramp available? TBC
Priority seating? TBC
Audible information? TBC
Visual information? TBC
Colour contrasting grab rails? TBC
Customer service staff available onboard? TBC
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Train Type

Class 387 EMU - electric multiple unit
Routes operated

Stopping services from London Paddington along Thames Valley to Didcot Parkway / Newbury
Accommodation for wheelchair users in First Class? No
First Class accessible toilet? No
Accommodation for wheelchair users in Standard Class? Yes
Standard Class accessible toilet? Yes
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Colour contrasting grab rails? Yes
Customer service staff available onboard? No - Driver Only Operation (DOO)
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Train Type

HST - Class 43 & 8 Mk3 Carriages (to be phased out by Summer 2019)
Routes operated

Mainline routes between London Paddington and Bristol Temple Meads / Plymouth / Penzance
Accommodation for wheelchair users in First Class? Yes - one space in Coach 'L' (Width 610mm x Length 1200mm)
First Class accessible toilet? No
Accommodation for wheelchair users in Standard Class? Yes - two spaces in Coach 'C' (Width 700mm x Length 1200mm)
Standard Class accessible toilet? Yes - Coach 'C'
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information?
 Yes
Visual information? No
Colour contrasting grab rails? Yes
Customer service staff available onboard? Yes
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Train Type

Castles - Class 43 & 4 Mk3 Carriages
Routes operated

Welsh and West of England routes between Cardiff Central, Taunton, Exeter St Davids and Penzance
Accommodation for wheelchair users in First Class? TBC
First Class accessible toilet? TBC
Accommodation for wheelchair users in Standard Class? TBC
Standard Class accessible toilet? TBC
Standard toilet? TBC
Boarding ramp available? TBC
Priority seating? TBC
Audible information?
 TBC
Visual information? TBC
Colour contrasting grab rails? TBC
Customer service staff available onboard? TBC
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Train Type
 Class 57 locomotive with up to 9 Mk3 Sleeper Carriages
Routes operated

London Paddington to Penzance overnight journeys
Accommodation for wheelchair users in First Class? No
First Class accessible toilet? No
Accommodation for wheelchair users in Standard Class? One wheelchair space with nearby seating for a companion in Coach 'B' (There are no accessible berths)
Standard Class accessible toilet? Yes
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? No
Colour contrasting grab rails? Yes
Customer service staff available onboard? Yes
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Train Type

Class 143  - 2 carriage diesel multiple unit - (to be phased out by 2020)
Routes operated

Local services in the Exeter area
Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? Wheelchairs are accommodated in the flexible space area adjacent to the door behind the drivers cab.
Standard Class accessible toilet? Yes
Standard toilet? No
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? No
Colour contrasting grab rails? Yes
Customer service staff available onboard? Yes
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Train Type

 Class 150/0 - 3 carriage diesel multiple unit

Class 150/2 - 2 carriage diesel multiple unit

Class 153 - 1 carriage diesel multiple unit
Routes operated

Class 150/0: Reading to Basingstoke

Class 150/2 and Class 153: Primary routes - Devon and Cornwall branch-line services and routes around Bristol
Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? Class 150/0: Yes
Class 150/2: None designated - space within the passenger saloon adjacent to the doors behind the driver's cab in one of the two vestibules.
Class 153: Yes - 3 seats in the carriage tip up to create wheelchair space.
Standard Class accessible toilet? Class 150/0: Yes
Class 150/2 and Class 153: No
Standard toilet? No
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Class 150/0: Digital scroll bar
Colour contrasting grab rails? Yes
Customer service staff available onboard? Yes

The Class 150 fleet is undergoing overhaul and units will be progressively modified to include provision of an accessible toilet and passenger information. The designated wheelchair position will be re-located adjacent to the accessible toilet.

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Train Type

Class 158  - 2 or 3 carriage diesel multiple unit
Routes operated

Long distance services between Cardiff, Bristol, Exeter, Portsmouth and Worcester via Gloucester
Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? Wheelchair space is available adjacent to the priority seats (65 - 66). A seat with a flip up table is also available.
Standard Class accessible toilet? Yes - located in the middle carriage on 3 carriage trains
Standard toilet? No
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? No
Colour contrasting grab rails? Yes
Customer service staff available onboard? Yes

The Class 158 fleet is undergoing an overhaul and trains will be progressively modified to include enhanced passenger information.

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Train Type

Class 165 - 2 or 3 carriage turbo diesel
Routes operated

Stopping services from London Paddington along the Thames Valley, including branch lines, between Gatwick Airport / Reading / Basingstoke branch line.
Accommodation for wheelchair users in First Class? NA
First Class accessible toilet? NA
Accommodation for wheelchair users in Standard Class? None designated - space in vestibules
Standard Class accessible toilet? No
Standard toilet? No
Boarding ramp available? No - ramp at staffed stations only
Priority seating? No
Audible information? Yes
Visual information? Yes - digital scroll bar
Colour contrasting grab rails? Yes
Customer service staff available onboard? Yes
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Train Type

Class 166 - 3 carriage turbo diesel
Routes operated

Fast services from London Paddington along the Thames Valley to Oxford and Newbury, the Cotswolds and between Gatwick Airport and Reading.
Accommodation for wheelchair users in First Class? No
First Class accessible toilet? No
Accommodation for wheelchair users in Standard Class? 3
Standard Class accessible toilet? Yes
Standard toilet? Yes
Boarding ramp available? No - at stations only
Priority seating? No
Audible information? Yes
Visual information? Yes - digital scroll bar
Colour contrasting grab rails? Yes
Customer service staff available onboard? Yes

The Class 166 fleet is undergoing overhaul and units will be progressively modified to include provision of an accessible toilet facility. At the same time, the designated wheelchair position will be re-located adjacent to the accessible toilet.

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Helpful Information
For more information on assisted travel with Great Western Railway, you can follow this link.
Great Western Railway 'Making Rail Accessible: Helping Older and Disabled People' document can be found here. A document showing how Great Western Railway currently meet the needs of customers who are disabled and/or have a problem with mobility.
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Last updated:   14 April 2019

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