Southeastern


Train Type

Class 375 - 4 carriage electric multiple unit

Routes operated

London to Ramsgate / Ashford International / Canterbury West / Folkestone / Hastings

Accommodation for wheelchair users in First Class? No
First Class accessible toilet? No
Accommodation for wheelchair users in Standard Class? 2
Standard Class accessible toilet? Yes
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Customer service staff available onboard? Yes
Train Type

Class 376 - 5 carriage electric multiple unit

Routes operated

London to Dartford / Hayes / Sevenoaks / Orpington, and a limited number of Gravesend services

Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? 2
Standard Class accessible toilet? No
Standard toilet? No
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Customer service staff available onboard? No
Train Type

Class 377 - 4 carriage electric multiple unit

Routes operated

London to Ramsgate / Ashford International / Canterbury West / Folkestone / Hastings

Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? Yes
Standard Class accessible toilet? Yes
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Customer service staff available onboard? No
Train Type

Class 395 - 6 carriage electric multiple unit

Routes operated

High Speed routes to and from London St Pancras International

Accommodation for wheelchair users in First Class? No
First Class accessible toilet? No
Accommodation for wheelchair users in Standard Class? 2
Standard Class accessible toilet? Yes
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Customer service staff available onboard? Yes
Train Type

Class 465 - 4 carriage electric multiple unit

Routes operated

London to Dartford / Gravesend / Gillingham / Orpington / Sevenoaks / Hayes

Sheerness-on-Sea to Sittingbourne

Paddock Wood to Strood

Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? Yes
Standard Class accessible toilet? Yes
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? Yes
Audible information? Yes
Visual information? Yes
Customer service staff available onboard? No
Train Type

Class 466 - 2 carriage electric multiple unit

Routes operated

London to Dartford / Gravesend / Gillingham / Orpington / Sevenoaks / Hayes

Sheerness-on-Sea to Sittingbourne

Paddock Wood to Strood

Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? No
Standard Class accessible toilet? No
Standard toilet? Yes
Boarding ramp available? No
Priority seating? No
Audible information? Yes
Visual information? Yes
Customer service staff available onboard? No
Helpful Information

Southeastern's 'Making Rail Accessible: Helping older and disabled passengers' document is available at https://www.southeasternrailway.co.uk/about-us/our-policies/disabled-persons-protection-policy. Also available in a large print, 'easy read' format, and an audio guide.

A handy guide showing station access and facilities at all stations across the Southeastern network can be found here.

For further information on the services that Southeastern offer to their disabled and older passengers, including assisted travel and booking assistance, you can follow this link.

Last updated:   11 June 2019